Kimi Bhoyar

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• Reduced delinquent account rates by negotiating reasonable payment arrangements with financially struggling customers.
• Optimized payment processing department performance by establishing and monitoring key performance metrics, identifying areas for improvement, and implementing targeted solutions
• Enhanced communication between front-line employees and management through regular meetings focused on sharing updates, addressing concerns, and brainstorming solutions.
• Mitigated risk of fraudulent transactions through diligent monitoring of suspicious account activity and prompt escalation to appropriate parties.

• Analyize comprehensive analytics solutions, utilizing Tableau to generate actionable insights for clients.
• Contributed to the continuous improvement of the consultancy''s Tableau practice by staying abreast of industry trends, new features, and emerging best practices.
• Collaborated with cross-functional teams to gather requirements for data analysis and visualization projects.
• Promoted a culture of data-driven decision-making through the design and delivery of insightful analytics reporting packages created with Tableau software.
• Diagnosed performance issues with existing Tableau dashboards, recommending enhancements that led to improved speed and functionality.
• Evaluated the impact of proposed changes to business processes or systems through detailed data analysis presented in clear visual formats using Tableau software.
• Executed program modifications and changes and documented results of software research tools and applications.

• Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
• Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.
• Identified opportunities for automation, implementing script-based tests to minimize manual effort and increase accuracy.
• Supported timely project completion through efficient prioritization and execution of test tasks.