Kimi Glaab
Ewing,NJ
Summary
Seasoned business professional with over 20 years of experience in leadership, executive assistance, and project management within the technology sector. Demonstrates a proven track record of delivering projects on time and within budget while optimizing operational efficiency through technical and analytical expertise. Skilled in leading cross-functional teams and training personnel to implement innovative solutions for complex challenges. Committed to fostering collaboration and achieving high performance standards across all initiatives.
Overview
29
29
years of professional experience
Work History
IT Portfolio & Resource Manager / IT Service Consultant Sr.
Educational Testing Service, ETS
Princeton, NJ
11.2011 - 12.2024
- Led, managed, and trained a diverse, cross-functional team of over 13 Resource Managers dedicated to supporting the financial and resource management needs of over 8 domains, 15+ application teams and a budget exceeding $200M+ in technology
- Prepared staff performance evaluations and feed-forward documentation to track the fulfillment of team goals and objectives
- Recommended and implemented improvements in operational procedures and administrative practices to enhance productivity of the team
- Provided financial review and oversight for all departments in IT
- As project manager, managed the successful implementation of the Cloud Transformation Journey, with an overall budget of over $10M, ensuring milestones were met, financials were within budget and executive stakeholders informed regularly.
- Managed a new pilot program, the Autism2Work Program, pioneering neurodiversity hiring within IT
- Developed all comprehensive training guides, standard operating procedures, and process documents utilized by Portfolio and Resource Managers in IT leading to measurable increases in productivity and team performance
- Developed Orientation package for onboarding of newly hired resources
- Collaborated with the IT Finance team to create a guidebook and train users on how to use the corporate MSBI financial reporting tool
- Guided and mentored IT staff through periods of organizational change, transformation initiatives and Planview Tool upgrades, while maintaining staff morale and their engagement
- Consistently maintained the quality and accuracy of all outputs, despite constantly changing priorities and deadlines for various RFPs, estimation requests, project deliverables and other work assignments
- Designed and implemented new initiative in technology where resources had the opportunity to volunteer to cross-train in other roles and departments within Technology. Resulted in a 22% reduction in the need to hire incremental resources
- Participated in professional development opportunities, such as Scrum Master, AI Technology, information security to stay current with industry trends and technologies
- Subject matter expert, trainer, and key contact for the Planview Portfolios software/tool, providing assistance and support to customers and stakeholders with technical system issues and/or inquiries
- Trained all newly hired managers, C-level executives, and Portfolio & Resource Managers in Technology on the Portfolio & Resource Management tools and processes
- Key contact for troubleshooting financial reporting and dashboard tool questions or issues from staff in Technology
- Completed regular data and financial variance analysis using forecast reports, Power BI dashboards, and the Planview Portfolios tool to keep leadership informed of financials in technology
- Regularly engaged with both internal colleagues and external vendors using effective interpersonal, communication, and people skills
- Orchestrated newly automated technology headcount process to provide insight across the executive leadership team of all resources hired across Technology. This process and visibility by the leadership team into hiring across IT resulted in a 30% reduction in unnecessary hiring
- Collaborated with Vendor Management Team to create PPT and train end-users in IT on the usage, rules, and process guidelines for the newly automated technology headcount process
Executive Assistant, Sr.
Educational Testing Service, ETS
Princeton, NJ
11.2009 - 11.2011
- Provide administrative support to C-Level executives, including the Associate Vice President, General Manager, 2 Executive Directors, 8 Directors, 6 Managers, 1 Sr Strategic Advisor, as well as other staff needing assistance
- Calendaring, meeting organization and minutes provided for leadership team
- Organized travel arrangements for Executive leadership
- Prepared expense reports using Concur
- Collected, compiled, and analyzed complex and confidential data and information
- Assisted the IT area Document Specialist in coordinating and managing the IT Help configuration checklists for uploading into Quality Software Tool (QST)
- Served as administrative liaison, within and outside the company, regarding issues related to purchasing, facilities, and operations
- Organized numerous training sessions, luncheons, and other events, including Information Protection Office Awareness Days
- Tasks included collaboration with external vendors, selecting and ordering giveaways, catering, etc
- Developed checklist and orientation presentation for onboarding new consultants and FTE resources into Technology
- Submitted service requests and work requests utilizing Service NOW, as well as PeopleSoft purchase requisitions, as needed
Production Supervisor / Graphic Designer
The Times of Trenton Newspaper
Trenton, NJ
10.1995 - 12.2008
- Directed the work of Production and Ad Services department staff (125 staff at height of printed newspaper business), ensuring efficiency through the utilization of available resources, evaluating, and assigning projects to designers/production staff
- Developed procedures and devised alternative methods to improve productivity and workflow in creation of advertisements
- This improved flow increased production by graphic designers by 25%, as well as a 40% increase in production by input typists
- Implemented training programs, and provided firsthand training, when production advanced to online building of news pages
- Anticipated managers' needs and managed confidential matters requiring discretion and judgment
- Managed and coordinated graphic design projects, for in-print and online, from conception to completion
- Developed and implemented procedures that enabled the smooth merger of the Production Department and Art Department into one department – the Ad Services Department
- Streamlined ad submission procedures, which led to increased productivity, workflow, and generation of ad proofs by ten-fold
- Effectively motivated and directed graphic design and production teams
- Served as liaison between Ad Services Department, other internal departments, and parent corporation (Star Ledger) regarding design and policy issues
Education
Rider University
LawrencevilleSkills
- Strategic Planning
- Stakeholder Engagement
- Confidentiality
- Process development and improvements
- Cross functional team coordination
- Attention to detail
- Prioritization
- Financial and data analysis
- Project management
- Budgeting and resource management
- Verbal and written communications
- Event planning and execution
Training
- Planview Portfolios Tool
- IBCCES Autism Certification
- Develop your Leadership Potential, Dale Carnegie
- Learning for Business Relations/Team Red; ETS Corporate
Tool Knowledge
- Planview Portfolios Tool
- Project Place
- Microsoft Office Suite (Outlook, PowerPoint, Excel, Word, Teams)
- Service Now
- Concur
- Peoplesoft
- JIRA
- Power BI
- Kanban
Timeline
IT Portfolio & Resource Manager / IT Service Consultant Sr.
Educational Testing Service, ETS
11.2011 - 12.2024
Executive Assistant, Sr.
Educational Testing Service, ETS
11.2009 - 11.2011
Production Supervisor / Graphic Designer
The Times of Trenton Newspaper
10.1995 - 12.2008
Rider University
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