Summary
Overview
Work History
Education
Skills
Certification
Languages
Strengths
Timeline
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Kimi Velazquez

Las Vegas,NV

Summary

A strong commitment to enhancing patient care and administrative efficiency is demonstrated through extensive experience in healthcare settings. Proven skills in managing patient records, coordinating schedules, and facilitating effective communication highlight a readiness to support team initiatives. Enthusiasm for contributing to a mission that prioritizes patient safety and satisfaction is evident, complemented by proficiency in bilingual communication and technological tools to streamline administrative processes.

Experienced with front desk coordination, ensuring smooth daily operations and client satisfaction. Utilizes effective communication and problem-solving skills to maintain welcoming environment. Knowledge of administrative procedures and customer service excellence.

Diligent Virtual Assistant with strong background in managing front desk operations and providing exceptional customer service. Successfully coordinated daily administrative tasks and enhanced client satisfaction. Demonstrated proficiency in handling communications and resolving issues efficiently.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Front Desk Coordinator

Las Vegas Skin & Cancer Clinic
06.2023 - 01.2024
  • Improved patient safety (10%) by preventing drug interactions through detailed healthcare information recording.
  • Updated (500) patient files using EHR software by monitoring vitals.
  • Scheduled (200) patients weekly for procedures using registration systems.
  • Facilitated a (95%) form completion rate by assisting patients with medical documentation.
  • Achieved a (90%) satisfaction rate by engaging with patients' families for a courteous visit experience.
  • Minimized contamination risk by adhering to infection control protocols and PPE usage.
  • Ensured timely emergency response by closely monitoring (100) patients for adverse reactions.
  • Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
  • Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.

Intake Coordinator - Remote

SurrogateFirst
07.2020 - 06.2023
  • Improved patient record accuracy for (100) patients by documenting comprehensive medical information and insurance details.
  • Reduced patient anxiety for (50) individuals by offering guidance during crises.
  • Enabled a (15%) increase in surrogate onboarding by ensuring qualifications and providing Spanish translations.
  • Enhanced office productivity (20%) by managing high volumes of calls, meetings, and emails.
  • Facilitated timely care for (30) patients by communicating with referral sources and physicians.

Patient Care Technician

Fresenius Medical Care
02.2014 - 07.2020
  • Improved patient safety by setting up ($5,000) dialysis machines before treatments and performing readiness tests.
  • Enhanced patient care by measuring (7) key vital statistics pre- and post-dialysis regularly.
  • Maintained sterile conditions by cleaning (10) access sites following strict infection control protocols.
  • Reduced treatment errors by completing and testing (8) dialysis machines before patient use.
  • Enhanced treatment precision by performing cannulation and initiating dialysis for (15) patients.
  • Collected (30) blood samples from patients using dialysis access points efficiently.
  • Ensured patient safety during (20) emergency situations by responding under nurse supervision.
  • Optimized dialysis effectiveness by adjusting treatment parameters for (12) patients with RN guidance.

Education

Basic Electrocardiogram - EKG

School or University
Las Vegas, NV
01.2017

Skills

  • EKG
  • Google Workspace
  • Microsoft Office
  • Microsoft Office Suite
  • Nextgen
  • Statistics
  • Administrative skills
  • Administrative support
  • POS systems
  • End-of-day reporting
  • Problem-solving skills
  • Visitor check-in skills
  • Phone call direction
  • Multi-line phone systems
  • Listening skills
  • General housekeeping
  • Maintaining cleanliness
  • Electronic recordkeeping
  • Hospitality services
  • Expense reporting
  • Administrative writing
  • Travel coordination
  • Technical support
  • Customer service management
  • Office administration
  • Scheduling appointments
  • Scheduling
  • Schedule management
  • Typing speed
  • Mail handling
  • Inventory
  • Calendar management
  • Greeting visitors
  • Fluent in English and Spanish
  • EMR systems proficiency
  • Calender management

Certification

Certified Nursing Assistant (CNA)

Languages

English Native
Spanish Native

Strengths

  • Administrative proficiency: Efficient in organizing and optimizing administrative tasks.
  • Patient safety focus: Skilled in maintaining patient safety protocols and guidelines.
  • Tech-savvy: Proficient with EHR software and technology tools.
  • Bilingual communication: Excellent communication skills in English and Spanish.

Timeline

Front Desk Coordinator

Las Vegas Skin & Cancer Clinic
06.2023 - 01.2024

Intake Coordinator - Remote

SurrogateFirst
07.2020 - 06.2023

Patient Care Technician

Fresenius Medical Care
02.2014 - 07.2020

Basic Electrocardiogram - EKG

School or University