Kimiah McDonald
Torrington,CT
Summary
Dynamic and detail-oriented professional with over 5 years of experience in customer service and administrative roles. Adept at managing complex tasks, enhancing operational efficiency, and delivering exceptional service. Proficient in coordinating schedules, patient interaction, and regulatory compliance. Known for a proactive approach, excellent problem-solving skills, and a strong commitment to team collaboration. Seeking to leverage these strengths in roles that demand meticulous attention to detail and effective communication.
Overview
8
8
years of professional experience
Work History
Print & Marketing
Staples
06.2024 - Current
- Assist customers with project specifications, ensuring high-quality results and meeting deadlines.
- Manage inventory and maintain equipment, ensuring smooth operation and efficient service delivery.
- Handle customer inquiries and resolve issues, contributing to a positive customer experience.
Pharmacy Technician
Stop & Shop
08.2022 - Current
- Ensured accurate dispensing of medications, adhering to best practices for drug storage and confidentiality.
- Managed prescription orders and resolved issues with insurers, improving patient satisfaction.
- Maintained comprehensive records and complied with regulatory standards for controlled substances.
Receptionist
State Farm
01.2022 - 07.2022
- Streamlined appointment scheduling and client record management, optimizing operational efficiency.
- Handled a high volume of calls and customer inquiries, addressing issues and scheduling appointments.
- Managed office supplies, maintained a professional reception area, and facilitated effective communication.
Personal Carer
Senior Helpers
06.2020 - 01.2022
- Provided personalized care and support according to individualized service plans, enhancing patient well-being.
- Monitored vital signs and documented health data, ensuring accurate medical records and compliance with care protocols.
- Maintained cleanliness and organization of care areas, adhering to health and safety regulations.
Pharmacy Technician
CVS
09.2019 - 03.2020
- Processed prescription orders and managed inventory, ensuring efficient pharmacy operations and customer service.
- Advised patients and healthcare professionals on medication usage, potential side effects, and drug interactions.
- Resolved insurance and payment issues, improving service delivery and patient satisfaction.
Sales Associate
Staples
03.2016 - 06.2019
- Delivered exceptional customer service and managed print production tasks, meeting clients' needs effectively.
- Facilitated self-service tasks and provided solutions for shipping and print needs, contributing to store efficiency.
- Engaged customers with targeted questions, building relationships and identifying sales opportunities.
Education
Diploma - Electronics
Oliver Wolcott Technical High School
Torrington, CT06.2019
Skills
- Data Management
- Organizational Efficiency
- Communication Skills (Verbal & Written)
- Time Management
- Professional Demeanor
- Adaptability
Timeline
Print & Marketing
Staples
06.2024 - Current
Pharmacy Technician
Stop & Shop
08.2022 - Current
Receptionist
State Farm
01.2022 - 07.2022
Personal Carer
Senior Helpers
06.2020 - 01.2022
Pharmacy Technician
CVS
09.2019 - 03.2020
Sales Associate
Staples
03.2016 - 06.2019
Diploma - Electronics
Oliver Wolcott Technical High School
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