Kimicia Bowie
Rosenberg
Summary
Detail-oriented remote professional with experience in data annotation, transcription, quality review, and digital content management, supported by a strong foundation in customer service and process-driven work environments. Proven ability to follow complex guidelines, maintain high accuracy, and manage tasks independently while meeting productivity and quality standards. Comfortable working across digital platforms, organizing information, and adapting quickly to new tools and workflows in fast-paced, remote settings.
Overview
5
5
years of professional experience
Work History
AI Data Annotation & Transcription Specialist
Outlier
10.2025 - Current
- Performed data annotation and labeling tasks to train and improve AI and machine learning models.
- Transcribed audio and video content with high accuracy, following detailed project guidelines and quality standards.
- Reviewed, corrected, and validated datasets to ensure consistency, precision, and usability.
- Followed complex instructions, taxonomies, and edge-case rules across multiple task types.
- Maintained strong attention to detail while meeting productivity and accuracy benchmarks.
- Worked independently in a remote environment with minimal supervision.
Social Media Streaming & Content Management
Independent Employer
06.2021 - Current
- Created, managed, and streamed live content across social media platforms, building and engaging an online audience.
- Planned content schedules, stream topics, and interactive segments to increase viewer retention and growth.
- Moderated live chats, managed community interactions, and maintained a positive digital environment.
- Tracked engagement metrics and adjusted content strategies to improve reach and performance.
- Promoted content through social media marketing, branding, and consistent posting.
- Balanced content creation with audience engagement, analytics, and platform guidelines.
- Self-motivated, with a strong sense of personal responsibility.
- Applied effective time management techniques to meet tight deadlines.
Remote Customer Service Representative
Everise
03.2023 - 12.2025
- Delivered high-volume customer support in a fully remote environment via phone, chat, and email.
- Resolved billing issues, account inquiries, technical concerns, and service requests while maintaining strict quality and compliance standards.
- Documented customer interactions accurately in CRM systems to ensure clear records and follow-ups.
- Met and exceeded performance metrics including customer satisfaction (CSAT), average handle time (AHT), and first-call resolution.
- Adapted quickly to new tools, scripts, and workflows in a fast-paced remote setting.
- Maintained professionalism and empathy while handling escalated or sensitive customer situations.
Customer Service Associate
The Home Depot Store
05.2022 - 02.2024
- Assisted customers with product selection, order processing, returns, and in-store inquiries.
- Provided knowledgeable recommendations while maintaining a positive and professional demeanor.
- Resolved customer concerns efficiently to ensure satisfaction and repeat business.
- Operated POS systems for transactions, refunds, and order lookups.
- Collaborated with team members to maintain store organization, inventory accuracy, and workflow efficiency.
- Adapted to fast-paced retail environments during high-traffic periods.
Education
High School Diploma -
George Ranch High School
Richmond, TXSkills
- Business reporting
- Maintenance and repair
- Failure management
- Team collaboration
- Quality assurance
- Analytical thinking
Languages
English
Native or Bilingual
Timeline
AI Data Annotation & Transcription Specialist
Outlier
10.2025 - Current
Remote Customer Service Representative
Everise
03.2023 - 12.2025
Customer Service Associate
The Home Depot Store
05.2022 - 02.2024
Social Media Streaming & Content Management
Independent Employer
06.2021 - Current
High School Diploma -
George Ranch High School