Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Hi, I’m

Kimiko Remsen

Waterbury,CT
Kimiko Remsen

Summary

Customer Service Professional with strong focus on achieving results and team collaboration. Skilled in resolving customer issues, managing communications, and adapting to changing needs. Known for reliability, excellent interpersonal skills, and ability to foster positive relationships. Prepared to make significant impact in customer service operations.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.

Overview

13
years of professional experience
1
Certification

Work History

Waterbury Housing Authority City Of Waterbury

Certification Specialist
06.2020 - Current

Job overview

  • Explained rental and housing regulations to clients and helped each discover best options for housing.
  • Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Calculated tenant rent amounts to prepare leases and contracts.
  • Maintained database of housing resources, landlords and management companies.
  • Answered client questions about lease and rental agreements and advocated on behalf of client needs.

Waterbury Housing Authority

Clerk Assistant
10.2017 - 05.2019

Job overview

  • Kept physical files and digitized records organized for easy updating and retrieval by any team member with access.
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
  • Sorted mail for delivery.
  • Verified all load information.
  • Recorded arrival and departure times for loads.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Delivered mail to customers along route.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Managed multi-line telephone system and greeted claimants during office visits.

Target Corporation

Team Member
10.2015 - 06.2016

Job overview

  • Learned all required tasks quickly to maximize performance.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Lifted, stacked and transported boxes weighing up to 50 pounds.
  • Maintained a productive, efficient approach to all tasks.
  • Contributed to team success by completing jobs quickly and accurately.

Waterbury Housing Authority

Receptionist
11.2013 - 01.2014

Job overview

  • Checked job information at each press to verify that the correct ink was delivered.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Answered phone promptly and directed incoming calls to correct offices.

Crown Plaza

Housekeeper
01.2012 - 12.2012

Job overview

  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Stripped and refinished hard surface floors to maintain quality condition and appearance.
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
  • Picked up trash from parking lot and garden areas to keep those areas free of debris.
  • Completed laundry services with special attention to requirements of different items, including hand washing and dry cleaning.

Education

Reading high school
Reading, PA

High School Diploma

Post University
Waterbury, CT

Bachelor from Legal Studies
08-2027

Skills

  • Quick learner
  • Multi-line phone talent
  • Communication skills
  • Relationship/team building
  • Team building
  • Computer knowledge
  • Excellent research skills
  • Honest employee
  • Self-starter
  • Creative problem solving
  • Excellent communication skills
  • Spanish Interpreting

Accomplishments

  • Union President
  • Collaborated with team of 16 in the development of Negotiation.

Certification

  • Certified : Rent Calculation Essentials
  • Certified: Ethics for Management
  • Certified: Ethics for Professionals


Languages

Spanish
Full Professional

Interests

Reading,Research.

Timeline

Certification Specialist

Waterbury Housing Authority City Of Waterbury
06.2020 - Current

Clerk Assistant

Waterbury Housing Authority
10.2017 - 05.2019

Team Member

Target Corporation
10.2015 - 06.2016

Receptionist

Waterbury Housing Authority
11.2013 - 01.2014

Housekeeper

Crown Plaza
01.2012 - 12.2012

Reading high school

High School Diploma

Post University

Bachelor from Legal Studies

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Kimiko Remsen