Kimira Bowman
Skokie,IL
Summary
Team-oriented coordinator with proven leadership and motivational skills successful in helping group members achieve goals in healthy grieving and healing. Respectful and clear communicator focused on enhancing teamwork and collaboratively addressing challenges with logical approaches. Skilled in building relationships and enhancing employee satisfaction to drive work performance.
Overview
21
21
years of professional experience
Work History
Support Group Coordinator
Life Without My Child
07.2019 - Current
- Maintains positive, comforting environment that felt safe and inviting to clients.
- Identified areas in need of improvement and implemented solutions.
- Oversee support groups for 6 parents grieving the loss of their child(ren).
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
- Supported individuals dealing with mental health and emotional issues.
- Displays sensitivity to cultural and linguistic needs of families served.
- Prepares and leads support groups for members.
- Coordinated schedules and timelines for events.
- Wrote e-mails, promoted events via social media and created flyers to capture the attention of families in need of support.
- Brainstorms and implemented creative event concepts and themes.
- Maintains high level of member confidentiality, following strict guidelines, and recommendations.
Lead Medical Records Technician
NorthShore University Health System
03.2017 - 10.2022
- Responded to customer requests via telephone and email
- Received and processes medical records requests
- Reviewed medical records for completeness and filed records in alphabetic and numeric order
- Adhered to all facility, company and legal guidelines
- Interacted and communicate easily with department personnel and public
- Identified new methods to make medical records management workflows more efficient
- Audited records for accuracy
- Created and maintains computerized record management systems to record and process data and generate reports
- Contributed substantially to successful department JCAHO accreditation
- Established staff schedules and assignments based on facility needs and equipment availability
- Utilized EPIC, EPF, MEDITECH, and ECW, to manage and confirm patient data, such as insurance, demographic and medical history information.
- Input data into computer programs and filing systems.
Senior Medical Records Technician
NorthShore University Health System
08.2015 - 03.2017
- Secured medical records against loss or unauthorized access.
- Delivered charts to assigned areas of hospital by following established routing procedures.
- Maintained patient confidence by keeping patient records information confidential.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Handled phone calls from attorneys, insurance companies and patients.
- Reproduced protected health information by using data extraction and file management techniques.
- Date stamped requests and highlighted pertinent data to facilitate processing.
- Prepared and processed forms for government healthcare programs.
Hospital Operator II
NorthShore University Health Systems
04.2012 - 08.2015
- Defused volatile customer situations calmly and courteously
- Identified chronic customer issues by creating and maintaining customer complaint log
- Addressed and resolved customer complaints empathetically and professionally
- Answered a constant flow of customer calls with up to 10 calls in queue per minute
- Effectively managed a high-volume of inbound and outbound customer calls
- Referred unresolved customer grievances to designated departments for further investigation
- Responded to emergency codes to ensure patient and employee safety Swapped out employee pagers and vocera devices Updated employee data weekly
Medical Records Technician IV
Saint Francis Hospital
11.2002 - 03.2008
- Received and processed medical records requests
- Answered multiple telephone lines Handled departmental mail Called physicians weekly to prevent suspension Created new patient charts Assembled charts Worked closely with Risk Management and Patient Financial Services
Education
High School Diploma -
Evanston Township High School
Evanston, IL06.2000
Skills
- Strong Problem Solver
- High Call Volume
- Exceptional Workflow Management
- Excellent Communication Skills
- Attention To Detail
- Conflict Resolution
- Quality Assurance
- Troubleshooting
- Records management
- High accuracy
- Type 45 WPM
- Planning and development
- Medical terminology understanding
- EPIC EMR
- Clerical Support
- Oversee Program Operations
- Interpersonal Relations
Accomplishments
Received over 25 Care Awards within the NorthShore University Health System for excellence in customer service.
Successfully assisted in opening up the front office for Swedish Hospital's HIM department. Where I trained staff on the release of information process and provided EPIC training.
Timeline
Support Group Coordinator
Life Without My Child
07.2019 - Current
Lead Medical Records Technician
NorthShore University Health System
03.2017 - 10.2022
Senior Medical Records Technician
NorthShore University Health System
08.2015 - 03.2017
Hospital Operator II
NorthShore University Health Systems
04.2012 - 08.2015
Medical Records Technician IV
Saint Francis Hospital
11.2002 - 03.2008
High School Diploma -
Evanston Township High School
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