Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Thornton

Harker Heights,TX

Summary

Dynamic operations manager with a proven track record at Ma's Place, excelling in staff development and customer relations. Enhanced service efficiency through strategic scheduling and training programs, while implementing inventory controls that reduced waste by 20%. Committed to fostering a positive work environment and driving organizational improvement.

Results-driven management professional with proven leadership skills, ready to guide teams to success. Strong focus on collaboration, adaptability, and strategic planning to meet evolving business needs. Adept at fostering productive work environment and delivering impactful results. Known for reliability, effective communication, and problem-solving capabilities.

Management professional well-versed in optimizing operations and driving team performance. Known for fostering collaborative environments and consistently meeting organizational goals. Proficient in strategic planning and adaptable to dynamic business needs.

Knowledgeable Manager with proven track record of effective leadership and team management. Successfully led diverse teams to achieve operational efficiency and exceed performance targets. Demonstrated expertise in strategic planning and problem-solving.

Overview

6
6
years of professional experience

Work History

Manager in Charge

Ma's Place
Harker Heights, Texas
03.2024 - Current
  • Coordinated staff schedules to optimize service efficiency and coverage.
  • Implemented inventory control measures to reduce waste and enhance stock management.
  • Trained new team members on operational procedures and customer service standards.
  • Monitored daily operations to ensure compliance with health and safety regulations.
  • Developed and maintained positive relationships with customers to foster loyalty.
  • Resolved customer inquiries and concerns promptly, enhancing overall satisfaction levels.
  • Created a positive work environment by fostering open communication and encouraging employee development opportunities.
  • Oversaw hiring process, selecting top talent that contributed significantly to company growth and success.
  • Delivered consistent results by setting clear expectations for team members, regularly reviewing performance metrics, and providing the necessary support to ensure goals were met or exceeded.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Fostered a culture of continuous improvement by encouraging employees to share ideas and take ownership of their work, resulting in higher levels of job satisfaction and operational excellence.
  • Reduced staff turnover rates with effective onboarding processes, training programs, and ongoing support for professional growth opportunities.

Waitress/Manager

Hallmark Restauarant
04.2023 - 03.2024
  • Managed daily operations to ensure smooth service delivery and customer satisfaction.
  • Trained and mentored new staff on service protocols and operational standards.
  • Implemented inventory management procedures to optimize stock levels and reduce waste.
  • Collaborated with kitchen staff to streamline food preparation processes and improve order accuracy.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Resolved customer complaints promptly, maintaining a positive dining experience for guests.

Manager of Operations

Maru's
01.2022 - 03.2023
  • Streamlined operational processes to enhance efficiency and reduce downtime across departments.
  • Developed and implemented training programs to boost team performance and skill development.
  • Established key performance indicators (KPIs) to monitor operational effectiveness and identify areas for enhancement.
  • Led regular performance reviews, providing feedback to staff for continuous improvement in operations.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.

Manager

Pier 7
02.2019 - 04.2021
  • Supervised daily operations to ensure efficiency and adherence to company policies.
  • Developed training programs for new staff, enhancing onboarding process and team productivity.
  • Implemented process improvements that streamlined workflow and reduced operational delays.
  • Monitored performance metrics to identify areas for improvement and optimize resource allocation.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.

Education

GED -

James Madison
Florida City, FL
01-2026

Skills

  • Customer relations
  • Staff development
  • Compliance monitoring
  • Motivation techniques
  • Operations management
  • Documentation and reporting
  • Organizational improvement

Timeline

Manager in Charge

Ma's Place
03.2024 - Current

Waitress/Manager

Hallmark Restauarant
04.2023 - 03.2024

Manager of Operations

Maru's
01.2022 - 03.2023

Manager

Pier 7
02.2019 - 04.2021

GED -

James Madison

Similar Profiles

CREATE PROFILE
Ashley Thornton