KIM K. KING

• Identified needs of customers promptly and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.
• Modified existing software systems to enhance performance and add new features.

• Performed quality control tests to ensure products meet specifications.
• Implemented quality control measures to check projects for accuracy and efficiency.
• Reduced project gaps, directing quality control initiatives for new installations.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Set up and activated customer accounts.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

• Assisted with patient admissions, discharges and transfers.
• Responded to bell or light signal calls to assist patients with needs.
• Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
• Prepared patient chart for admission and compiled appropriate paperwork.
• Notified senior staff of patient emergencies to optimize outcomes.
• Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
• Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
• Promoted patient satisfaction by assisting with bathing, dressing and exercising.
• Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.

Did customer service and operated a multi-phone system.

• Communicated changes in patient conditions and other unit concerns to a multidisciplinary team.
• Promoted patient comfort by quickly responding to calls and handling diverse needs.
• Collected biological specimens and packaged them for laboratory transport to complete diagnostic tests.
• Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
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• Optimized patient satisfaction, assisting senior leadership with medical procedures while explaining exams and processes.
• I interviewed patients to obtain medical information, weight, and height measurements, and vital signs to aid physicians with patient care planning.