Kim K. King
Customer Service
Alvin,TX
Summary
Dynamic customer service professional with a proven track record at Spherion Staffing, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry and quality control, I consistently deliver compassionate care and effective solutions, ensuring optimal outcomes and satisfaction in high-pressure environments.
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Spherion Staffing
02.2023 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Quality Control
Beacon Hill Staffing
05.2022 - 05.2023
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Reduced shipping errors with diligent quality control checks.
- Implemented effective quality control measures for consistent content improvement and customer satisfaction.
- Improved product quality with meticulous quality control checks.
Patient Care Assistant II
St. Luke's Hospital
09.2012 - 03.2023
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Performed phlebotomy, EKGs/ECGs, ostomy, and trachea care
- Conducted wound and Foley catheter care, maintaining patient safety
- Delivered consistent, compassionate patient care while upholding HIPAA standards
Education
Associate of Science - Health Sciences
Ultimate Medical Academy
Clearwater, FL03-2015
Business
Charlotte Amalie High School
U.S. V. I. 06-1992
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Spherion Staffing
02.2023 - 06.2023
Quality Control
Beacon Hill Staffing
05.2022 - 05.2023
Patient Care Assistant II
St. Luke's Hospital
09.2012 - 03.2023
Associate of Science - Health Sciences
Ultimate Medical Academy
Business
Charlotte Amalie High School
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