Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kim K Morsee

Washington PA,PA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Assistant Secretary

Block Factory
Manchester , Jamaica
08.2018 - 12.2025
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction at all times.
  • Answered phone calls from external contacts and provided information or directed inquiries appropriately.

Front Desk Agent

Hyatt Place at The Hollywood Casino/ Pittsburgh-So
Pittsburgh, PA
03.2023 - 04.2025
  • Addressed customer needs in a timely manner.
  • Verified accuracy of room rates and other charges during check-in process.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Scheduled reservations for groups and special events.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.

Housekeeping Room Attendant

Springhill Suites Marriott
Washington, PA
02.2022 - 03.2025
  • Reported any maintenance issues or damage found in the guest rooms to supervisor.
  • Provided guests with information on hotel services and room features.
  • Checked rooms to ensure they met standards for cleanliness and tidiness.
  • Replaced dirty linens with clean items according to established standards of quality control.
  • Kept up-to-date records of items cleaned in each room.
  • Organized storage areas for efficient access to materials and supplies.
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Followed safety procedures when using chemical cleaners and power equipment.
  • Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
  • Reported guest issues, safety and maintenance concerns immediately to supervisor.

Education

High School Diploma -

Winston Jones High School
Pratville P.O. Pratville, Manchester Jamaica,W.I.
07-2018

Some College (No Degree) - Business Administration And Management

Northern Caribbean University
Northern Caribbean University Mandeville Jamaica

Skills

  • Customer service
  • Communication skills
  • Time management
  • Problem solving
  • Sales support

Accomplishments

  • Two time honor roll
  • Best netball center player
  • Employee of the month
  • Outstanding customer service

Timeline

Front Desk Agent

Hyatt Place at The Hollywood Casino/ Pittsburgh-So
03.2023 - 04.2025

Housekeeping Room Attendant

Springhill Suites Marriott
02.2022 - 03.2025

Assistant Secretary

Block Factory
08.2018 - 12.2025

High School Diploma -

Winston Jones High School

Some College (No Degree) - Business Administration And Management

Northern Caribbean University

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