Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Kim Karina Klinger Asprilla De Hodge

Homestead,FL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Paraprofessional Teacher / MAP Testing Coordinator

Boston School International
Panama City, PA
07.2016 - 04.2024
  • Maintained accurate records of student attendance, grades, test scores.
  • Maintained a safe environment by monitoring student behavior during lunchroom periods, recesses, field trips.
  • Administered assessments designed by teachers and administrators in order to evaluate student knowledge base.
  • Monitored student progress and provided feedback to teachers regarding academic achievement levels.
  • Organized materials for various instructional activities and assisted with organization of classroom materials.
  • Collaborated with other professionals, such as speech therapists and psychologists, to develop strategies that benefited each student's learning style.

Quality Assurance Supervisor

NARS
Panama City , PA
08.2009 - 06.2016
  • Assisted in developing promotional materials designed to increase sales effectiveness among call center staff members.
  • Conducted regular audits of customer service calls to identify areas for improvement in customer satisfaction, accuracy, and efficiency.
  • Managed a team of Quality Assurance Analysts responsible for ensuring adherence to set standards within the contact center environment.
  • Managed the daily operations of the call center quality department, including scheduling, training and coaching.
  • Provided feedback to call center agents on their performance as well as identified areas for improvement.

Call Center Representative

Star Contact S.A
Panama City, PA
12.2007 - 06.2016
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Identified opportunities to upsell additional products or services when appropriate.
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.

Education

High School Diploma -

Laurel High School
Laurel, MD
05-2005

Skills

  • Progress Monitoring
  • Project-based learning
  • Teaching strategies
  • Student Motivation
  • Organization
  • Parent Communication
  • Positive Reinforcement

Certification

● Leadership, Innovation & Collaboration/

Panama Tesol

● Making the PYP Happen in the Classroom Category 1/

International Baccalaureate Organization

● Concept-Driven Learners Category2/

International Baccalaureate Organization

● Safeguarding Essentials/

The CPD Certification Service

● Safer Recruitment /

The CPD Certification Service

● Leading The Learning /

The CPD Certification Service

● Let's Talk About Learning /

The CPD Certification Service

● Leadership Competencies - Emerging Leaders/

The CPD Certification Service

● Leadership Competencies -Existing Leaders/

The CPD Certification Service

● Safeguarding

The CPD Certification Service

Languages

Spanish
Full Professional

References

References available upon request.

Timeline

Paraprofessional Teacher / MAP Testing Coordinator

Boston School International
07.2016 - 04.2024

Quality Assurance Supervisor

NARS
08.2009 - 06.2016

Call Center Representative

Star Contact S.A
12.2007 - 06.2016

High School Diploma -

Laurel High School

Similar Profiles

CREATE PROFILE
Kim Karina Klinger Asprilla De Hodge