Kimla Riddick
Suffolk,VA
Summary
Authorized to work in the US for any employer
Articulate Counter Manager proudly offering 25 years of hands-on experience in cosmetic sales. Adept at welcoming customers, initiating consultations and providing honest and confident feedback to customers regarding products. Prioritizes multiple tasks in fast-paced environments. Proficient in microsoft and excel.
Self-directed Counter Manager eager to apply deep comprehension of sales and customer service. Cheerful and upbeat to get along well with others. Recognized for receiving a prestigious employee of the month award for sales in 2020.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Clinique Counter Manager
Belk
Suffolk, VA
09.2012 - Current
- Delivering exceptional customer service to our clients...events at counter teaching new product knowledge,achieving sales plans and goals.Responsible for opening credit accounts before closing the sale.Calling customers for replenishment.
- Budgeted, audited and balanced cash handlings to secure cash drawer.
- Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
- Engaged with approximately 35 customers per day by answering questions about services and products offered.
- Facilitated strategies to present and sell merchandise through regular product demonstrations.
- Organized sale events and created eye-catching product displays to attract customers to cosmetic counter.
- Operated cash register to accurately complete customer financial transactions.
- Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
- Prepared and implemented effective calendar for product line on monthly basis
- Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters.
- Trained, coached and motivated 4-person team to achieve personal productivity and company goals and objectives.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Endorsed products by making recommendations and promoting specials, increasing overall sales by 10%.
- Researched issues to obtain appropriate answers to customer inquiries.
- Returned change and currency and processed debit and credit card payments with 100% accuracy rate.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Lancome counter manager
Macys, Lynnhaven
Va.beach, Va
11.2011 - 04.2012
Lancome counter manager
Macys
Newport News, VA
01.2009 - 04.2010
- Responsible for achieving sales goals over previous year
- Ongoing training for new products
- Executed events at counter with my team to ensure goals were met
- Called customers on a daily basis for product replenishment and to set appointments
- Esponsible for opening credit card accounts before closing the sale.
Macy's
Virginia Beach, VA
01.2007 - 01.2010
- Responsible for meeting weekly, monthly sales goals
- Planning national makeup artist events
- Achieving sales goals during gift with purchase
- Recording customer info in client files
- Recruiting customers in store
- Daily counter maintenance.
Lancome counter manager
Dillards
Chesapeake
01.2002 - 01.2007
Store manager
Hana beauty supply
, VA
01.1996 - 01.2001
- Responsible for opening and closing the store
- Elling products, handing the register transactions, merchandising the products with creative ability
Education
Accounting
Kee Business College
Alliance Christian High School
Portsmouth,Va.Skills
- Motivating & Assessing Employees — Proficient
- September 2020
- Motivating others to achieve objectives and identifying improvements or corrective actions
- Full results: Proficient
- Customer focus & orientation — Highly Proficient
- June 2020
- Responding to customer situations with sensitivity
- Full results: Highly Proficient
- Sales skills — Highly Proficient
- June 2020
- Decision Making
- Sales Leadership
- Cash Handling and Reconciliation
- Team Building and Motivation
- Health and Safety Procedures
- Handling Complaints and Inquiries
- Microsoft Office
- Retail Operations
- Computer Proficiency
- Persuasive Negotiation
- Relationship Building
- Product Sales
- Employee Training
- Basic Mathematics
- Positive and Upbeat
- Willingness to Learn
- Superior Work Ethic
- Multitasking and Prioritizing
- Departmental Procedures
- Service-Oriented
- POS Terminal Operation
- Physical Stamina
- Adaptable to Changing Demands
Add your skills here
Accomplishments
- Collaborated with team of 6 in the development of presales,new products,sales promotions.
Certification
Computer,microsoft office,excel (10+ years)
Event Planning (10+ years)
Makeup Application (10+ years)
Merchandising (10+ years)
Product Demos (10+ years)
Recruiting
Sales Management (10+ years)
Store Management Experience (5 years)
Presentation Skills (10+ years)
Upselling (10+ years)
Planograms (10+ years)
Retail Sales (10+ years)
Negotiation
Leadership Experience
Sales Experience (10+ years)
Inventory Control
Cash Handling (10+ years)
Account Management (10+ years)
Retail Management (5 years)
Social Media Management
Customer service (10+ years)
Salesforce
Additional Information
- Awards , Associate of the month January 2020 Silver status November 2017 Reached this status with opening required credit applications Awards for customer service Assessments Retail Customer Service — Proficient
Timeline
Clinique Counter Manager
Belk
09.2012 - Current
Lancome counter manager
Macys, Lynnhaven
11.2011 - 04.2012
Lancome counter manager
Macys
01.2009 - 04.2010
Macy's
01.2007 - 01.2010
Lancome counter manager
Dillards
01.2002 - 01.2007
Store manager
Hana beauty supply
01.1996 - 01.2001
Accounting
Kee Business College
Alliance Christian High School
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