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RN and CCM with 37 years’ experience in healthcare, including 5 plus years as a senior Clinical Quality assurance specialist, 5 years in complex case management, and 20+ years delivering quality patient care in a hospital setting. Broadly respected by executive leadership and peers alike for tenacious commitment to quality care and professional ethics. Developed top-tier Case Management service offering for Accolade and achieved NCQA accreditation on first application. Collaborates with Director and C-level leadership to ensure NCQA compliance, identify and implement process improvements and create, collaborate, and train on new processes.

Dynamic Quality Assurance Analyst with a proven track record at Asurion, enhancing QA processes and reducing testing cycle time through automation. Skilled in mentoring teams and fostering collaboration, I excel in issue resolution and data analysis, ensuring product reliability and customer satisfaction. Committed to continuous improvement and quality management.
Healthcare professional with extensive experience in managing patient intake processes and administrative functions. Known for strong focus on collaborative team efforts and achieving operational goals. Reliable and flexible in adapting to changing needs while applying effective communication and organizational skills.
Professional Intake Coordinator skilled in managing client assessments, workflow coordination, and ensuring seamless service delivery. Strong focus on team collaboration and achieving results. Flexible and reliable, adept at adapting to changing needs. Proficient in client communication, scheduling, and administrative tasks, ensuring efficient operations and high client satisfaction.
Experienced with patient intake procedures and administrative coordination. Utilizes effective communication and organizational skills to enhance operational efficiency. Knowledge of healthcare documentation and patient service protocols, ensuring seamless processes and patient satisfaction.
Diligent Desired Position with solid background in managing customer service teams and optimizing customer satisfaction. Spearheaded initiatives that improved service quality and response times. Demonstrated leadership and conflict resolution skills in high-pressure environments.
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Experienced with leading customer service teams to ensure top-notch customer satisfaction. Utilizes strategic planning and process improvements to boost efficiency. Track record of developing team capabilities and resolving customer issues effectively.
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.

Thorough Quality Assurance professional highly skilled in manual and automated application testing.
Partners successfully with project management and development team members to put out high-quality software for customers.
Decisive in identifying problems at any stage of production.
Dedicated Quality Assurance Analyst/ Internal-External Auditor bringing over 10 years of experience and diligence to handle needs of large and complex products. Solid history in both manual and automated testing. Seek to apply expertise to growth-oriented, dynamic position. Highly-motivated employee with desire to take on new challenges.
Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Dynamic Quality Assurance Analyst successfully executes testing methodologies to identify gaps and make recommendations for process improvements. Leverages excellent analytical and programming skills to document and troubleshoot errors. Advanced knowledge of test case management and defect tracking tools to support test processes.

Kimla Stewart

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Clinical Quality Assurance Analyst

Performance Improvement Spec/ Education Manager

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Clinical Quality Assurance Analyst

Performance Improvement Spec/ Education Manager

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