Kimlan A. Wong Fong
Cocoa,FL
Summary
Analytical Product Manager with experience in product marketing. Quality leader with strong communication and presentation skills. Committed to developing effective strategies for product improvement and launches. Amiable professional with experience balancing customer satisfaction with business expansion goals. Tirelessly maintains authoritative knowledge of represented products to provide prompt support and informational services. Committed to evangelizing for products to customers. Builds revenue by expanding and tightening consumer relations at all levels.
Overview
21
21
years of professional experience
Work History
Product Manager
Industrial support Services Inc.
Cocoa, FL
09.2018 - Current
- Complete analysis for 27 Staff Members based on daily production
- Maintain all ISO documents and quota sheets via excel reporting
- Maintain employees time sheets and vacation schedules
- Work with Senior Management Team to ensure all items are available for staff’s daily function
- Perform daily quality control and progress reports for all work in production
- Warrant all new hires are fully trained and kept up to date with new guidelines
Patient Business Specialist I
Health First Health Plans
Rockledge, FL
10.2015 - 08.2018
- Monitor Quality Assurance related to job functions per team for billing, customer service via hospital communication platforms
- Adhere to departmental goals for self and assist team members to ensure all goals are met
- Create and code diagnostic accounts for each hospital facility
- Check in patients in Diagnostic center
- Work with insurance companies for eligibility for patient account
- Perform daily Quality Assurance for pipeline accounts
- Collect copays for surgical and diagnostic patients ensure monthly goals of $131K
- Knowledge of business office applications and systems
Business Banking - Sales Support Associate
Bank of America
New York, NY
01.2008 - 11.2014
- Manage portfolios for 2 Business Banking Client Managers
- Trouble shoot client problems to completion
- Proactively search for opportunities to expand business opportunities with existing clients
- Organize and maintain monthly meetings with the client team
- Streamline opportunities to diminish ambiguities within the portfolio
- Prospect new opportunities to build new client portfolio base
- Alleviate risk associated to bank losses by effectively managing departmental overdraft portfolio
- Cross sell numerous bank products to client base
- Fraud Analyst for Business Banking for the Northeast region
Administrative Assistant II
Bank of America
New York, NY
03.2007 - 01.2008
- Arranged event planning for Senior management and clients
- Maintain Executive(s) calendar and expense reporting
- Onboard new associates
- Work with management on power point slides for marketing and clients
- Run top tier sales reports for Market Executives
Office Manager/Human Resource Coordinator
John Hancock Financial Network
New York, NY
06.2003 - 03.2007
- Manager a staff of 377
- Responsible for upgrades, technical support for 377 staff members
- Manage ADP payroll for 377 employees via ADP system
- Manage Life and LongTerm Insurance process
- Responsible for Profit and Loss transactions
- Reconcile accounts payable accounts
- Payout invoices to vendors
- Payout Agent/Broker commissions and overrides, based on contract percentage
- Handle all financial transactions
- Continue to keep a good communication with vendors to get more clientele
- Reconciliation of bank accounts and payments
- Process all payments in a timely manner
- Cover all HR policies and procedures for all employees
- Complete entrance and exit of new and existing employees
- Ensure compliance with Federal and State regulations
- Implemented a system to successfully manage accounts payable and receivable transactions via Quickbooks and Bill.com systems
- Prepare monthly reports for Management via QuickBooks
Education
Business/Medical Technology -
John Adams High School
Computer Forensic/Business Management -
Marymount Manhattan College
Skills
- Advanced in Microsoft Excel
- Microsoft Word
- Power Point
- Microsoft Outlook
- Microsoft Note
- ADP
- ACT
- QuickBooks
- Navigator
- E request
- Concur
- Peoplesoft
- CSA
- Care Manager
- Instamed
- Aim Specialty Health system
- ESD
- Health X
- Amisys
- Rev Runner
- Ahiqua
- Star Navigator
- SCI
- E2 system
- Billcom
- Staff Management
- Business Planning
- Progress Monitoring
- Product Development
- Data Analytics
- Data-driven decision-making
- Customer Empathy
- Business Administration
- Business Case Development
- Effective Organization
- Attention to Detail
- Product issue resolution
- Financial Management
References
Furnished upon request
Cellularphone
(718) 216-7252
Timeline
Product Manager
Industrial support Services Inc.
09.2018 - Current
Patient Business Specialist I
Health First Health Plans
10.2015 - 08.2018
Business Banking - Sales Support Associate
Bank of America
01.2008 - 11.2014
Administrative Assistant II
Bank of America
03.2007 - 01.2008
Office Manager/Human Resource Coordinator
John Hancock Financial Network
06.2003 - 03.2007
Business/Medical Technology -
John Adams High School
Computer Forensic/Business Management -
Marymount Manhattan College
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