Kimlayn Jeffrey
Miami,US
Summary
Logical and self motivated problem-solver with ability to multi-task in the position of Flight Attendant at American Airlines, to apply active listening skills, personable, empathy, and strong product knowledge in offering superior customer service. Poised and articulate professional with exceptional skills in customer relations. Team player. Creative and innovative thinker with strengths in aiding in the delivery of marketing communications. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
24
24
years of professional experience
Work History
Customer Service Agent
American Airlines
02.2021 - Current
- Assist passengers with check in and tickets related issues.
- Meeting incoming aircrafts
- Process outbound flights.
- Demonstrated empathy in handling difficult situations, fostering loyalty among customers.
- Maintained high level of professionalism when interacting with customers, ensuring positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Assistant
USPS
06.2017 - 02.2021
- Sorting mail and processing mail and parcels. Assisting customers with all shipments needs at front counter.
- Managed incoming calls each day with utmost professionalism and knowledgeable service.
- Managed post office box monthly rental fees
- Provided exceptional support during peak hours as well as holidays and special events.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Letter Carrier
USPS
04.2000 - 06.2017
- Sort all incoming and outgoing mail.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
- Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
- Planned and cased mail in sequence of delivery for designated route.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Education
Bachelor of Arts -
Art Institute of Fort Lauderdale
Fort Lauderdale, FL08.2008
Skills
- Sales/Marketing Strategy
- Time Management
- Sales and Upselling
- Client Relations
- Customer Retention Strategies
- Complaint Handling
- Understanding Customer Needs
- Problem Resolution
Timeline
Customer Service Agent
American Airlines
02.2021 - Current
Customer Service Assistant
USPS
06.2017 - 02.2021
Letter Carrier
USPS
04.2000 - 06.2017
Bachelor of Arts -
Art Institute of Fort Lauderdale
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