Kimlee Wiltshire
Summary
Detail-oriented and dependable candidate with strong organizational, interpersonal and problem-solving skills, excellent time management. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Teacher, Grade 1
Kipp Impact Academy
06.2022 - 06.2024
- Collaborated with colleagues for curriculum development, sharing best practices and creating interdisciplinary units.
- Incorporated social-emotional learning into daily lessons, promoting empathy, self-awareness, and responsible decision-making among students.
- Developed strong relationships with parents, maintaining open communication
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Improved students' reading comprehension by implementing diverse teaching strategies and materials.
- Adapted lesson plans to meet the needs of diverse learners, ensuring all students were challenged appropriately and supported in their academic growth.
- Led after-school tutoring sessions for struggling students, providing targeted instruction to boost academic achievement.
- Enhanced classroom management, establishing a positive learning environment with clear expectations and consistent consequences.
- Met with parents to review Individualized Education Plans for at-risk students.
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Assessed student learning progress and comprehension with routine tests and standardized examinations.
- Collaborated with administrators on classroom policies, management strategies, and discipline.
Teacher Trainer- Baker Teaching Fellow
Kipp Impact Academy
07.2023 - 05.2024
- Mentored new teachers in effective instructional strategies and classroom management techniques.
- Developed curriculum materials for teacher trainers, ensuring consistent quality and effectiveness across departments.
- Mentored new teachers through coaching sessions and constructive feedback, fostering a supportive work environment.
- Improved student outcomes by equipping teachers with research-based instructional strategies aligned with state standards and district goals.
Freelance Auditor
GAPBUSTERS WORLDWIDE
06.2016 - 05.2022
- Performed observations and evaluated supporting documents to supplement audit findings.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
First Aid Instructor & Disaster Relief Volunteer
Red Cross
09.2014 - 06.2016
- Used strong interpersonal communication skills to convey information to others.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Promoted First Aid and Emergency skills through demonstrations and repetition.
Art Coordinator
BOYS & GIRLS CLUB OF AMERICA
09.2014 - 07.2015
- Developed and implemented engaging art lessons and multiple projects varying in complexity, priority and deadline.
- Managed art room supplies, equipment and resources
- Managed a diverse range of learners, adapting lesson plans to accommodate different abilities and interests.
Teacher Assistant
Dionne Warwick Institute Of Economics & Entrepreneurship
07.2013 - 07.2014
- Promoted positive learning environments by effectively managing classroom behavior and addressing individual needs.
- Supported student learning objectives through personalized and small-group assistance.
- Prepared and implemented lesson plans covering required course topics.
Customer Care Professional (Remote)
ALPINE ACCESS
10.2010 - 07.2013
- Achieved higher sales conversion rates by upselling products and services based on individual customer needs.
- Streamlined company processes for better efficiency, managing high call volume of 50+ calls per day while maintaining exceptional service.
- Provided excellent support to customers, troubleshooting technical issues and guiding them through resolution steps.
Dispatch Specialist
DISH NETWORK/ECHOSTAR
10.2008 - 09.2010
- Coordinated with field units to ensure accurate delivery of information and timely responses to incidents.
- Collaborated effectively with other departments to address escalated customer concerns or logistical challenges as they arose.
- Maintained a high standard of professionalism under pressure, ensuring the consistent delivery of quality service even during crisis situations.
Receptionist/Event Consultant
ALL INCLUSIVE BRIDAL & SPA
07.2006 - 07.2007
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Streamlined front desk operations for increased efficiency.
Retail Associate/Store Manager
DIANE-B FASHION CORP.
06.2001 - 07.2006
- Managed inventory effectively
- Handled cash transactions accurately, maintaining balanced registers
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained team members in successful strategies to meet operational and sales targets.
Daycare Attendant
BOTTLES & BOOTIES CHILD CARE LEARNING CENTER
- Assisted in the development of age-appropriate, hands-on curriculum to stimulate cognitive growth and motor skill development.
- Enhanced child safety by consistently monitoring play areas and conducting regular safety checks.
- Developed fine motor skills in young children by incorporating manipulative toys into daily play routines.
- Communicated effectively with parents about their child's progress, daily activities, and any concerns or issues that arose during the day.
- Improved children''s social skills through engaging group activities and cooperative games.
- Provided personalized care for each child according to individual needs, including administering medication when necessary.
Sales Associate /Cashier
GOLD PIA JEWELRY
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Customer Service Representative (Remote)
1-800-FLOWERS.COM
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative (Remote)
CENTURY LINK
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Tutor
Kipp Impact Academy
02.2024 - 05.2024
- Identified learning needs and implemented fun and engaging learning activities to help students advance.
- Structured activities for interactive learning, reading understanding and fluency skills.
- Improved students'' reading fluency through tailored lesson plans and engaging activities.
- Worked with first grade students on reading comprehension.
- Designed lesson plans for phonics, fluency, vocabulary, and comprehension for students weekly with assessments and detailed schedules.
- Maintained detailed files and created charts to track student progress.
- Utilized various teaching methods to accommodate different learning styles and preferences among students.
- Offered one-on-one and small group instruction to foster opportunities for flexible and differentiated learning.
Education
Bachelor of Science - Homeland Security & Emergency Preparedness
THOMAS EDISON STATE COLLEGE
Trenton, NJ09.2014
Associates of Arts - Liberal Arts
ESSEX COUNTY College
Newark, NJ06.2007
High School Diploma -
EAST ORANGE HIGH SCHOOL
East Orange, NJ07.2001
Skills
- Quality Assurance/ Auditing
- Continuous Learning Commitment
- Effective negotiation
- Training, Mentoring and Tutoring
- Public Speaking and Professional Presentations
- Health and Safety Practices/Emergency Response
- Curriculum/Lesson Planning
- Group Coordination and Management
- Office Computer Skills
- Written and Verbal Communication
- Schedule Management
- Client/Customer Service
- Financial Planning
- Retail & Office Operations
- Critical Thinking
- Growth Mindset
- Teamwork and Collaboration
- Multitasking
- Group leadership
- Punctual and Reliable
Timeline
Tutor
Kipp Impact Academy
02.2024 - 05.2024
Teacher Trainer- Baker Teaching Fellow
Kipp Impact Academy
07.2023 - 05.2024
Teacher, Grade 1
Kipp Impact Academy
06.2022 - 06.2024
Freelance Auditor
GAPBUSTERS WORLDWIDE
06.2016 - 05.2022
First Aid Instructor & Disaster Relief Volunteer
Red Cross
09.2014 - 06.2016
Art Coordinator
BOYS & GIRLS CLUB OF AMERICA
09.2014 - 07.2015
Teacher Assistant
Dionne Warwick Institute Of Economics & Entrepreneurship
07.2013 - 07.2014
Customer Care Professional (Remote)
ALPINE ACCESS
10.2010 - 07.2013
Dispatch Specialist
DISH NETWORK/ECHOSTAR
10.2008 - 09.2010
Receptionist/Event Consultant
ALL INCLUSIVE BRIDAL & SPA
07.2006 - 07.2007
Retail Associate/Store Manager
DIANE-B FASHION CORP.
06.2001 - 07.2006
Daycare Attendant
BOTTLES & BOOTIES CHILD CARE LEARNING CENTER
Sales Associate /Cashier
GOLD PIA JEWELRY
Customer Service Representative (Remote)
1-800-FLOWERS.COM
Customer Service Representative (Remote)
CENTURY LINK
Bachelor of Science - Homeland Security & Emergency Preparedness
THOMAS EDISON STATE COLLEGE
Associates of Arts - Liberal Arts
ESSEX COUNTY College
High School Diploma -
EAST ORANGE HIGH SCHOOL
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