Kimlie Mitchell
Garner,North Carolina
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
North Carolina Medicaid Division Of Health Benefit
Raleigh, NC
05.2022 - Current
- Answered phone system, delivering messages to staff.
- Provided feedback to corporate management concerning findings and recommendations resulting from assessments or projects.
- Completed audits in accordance with regulations and procedures.
- Received and sorted incoming mail and packages to, or distributed to th correct recipient.
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Restocked supplies and placed purchase orders to maintain adequate stock levels
GUEST SERVICE REPRESENTATIVE
Extended Stay America
Raleigh, NC
09.2021 - 11.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Collected room deposits, fees and payments
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Handle inbound and outbound calls for guest’s reservation.
SCAN OPERATOR
Spectra Force/Blue Cross and Blue Shield
Durham, NC
12.2020 - 02.2021
- Complied with company policies and safety protocols to maintain safety and operational performance of copy machines
- Documented finished work to keep supervisors informed of production activities
- Performed data entry in accordance with mailroom policies and software
- Used Microsoft Word and other software tools to create documents and other communications
- Sorted and completed paperwork, recognizing discrepancies and promptly addressing for resolution.
BENEFITS ADMINISTRATOR
Conduent/Mars Benefits Administrator
Raleigh, NC
09.2020 - 11.2020
- Conduent/Mars Benefit Administrator/Customer Service/Call Center, Directed and controlled 401K, medical, dental, and vision benefit packages
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions
- Located providers for employee medical, dental and life
- Managed continuous enrollment processes, as well as yearly enrollment periods.
Customer Service
CVS CareMark
Cary, NC
08.2018 - 03.2020
- Processed patient claims in data management system in order to receive mail order medications
- Performed outbound calls to providers and client's to receive additional information to process claims successfully
- Initiated prior authorization for approval for medications.
Processing Assistant
Temporary Solutions
Raleigh, United States
02.2017 - 05.2018
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
PROCESSING ASSISTANT
Division Employment Security
Raleigh, NC
05.2009 - 11.2016
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations
- Delivered clerical support by handling range of routine and special requirements
- Developed correspondence letters, memos and emails utilizing Microsoft Office Suite
- Completed clerical tasks such as filing, copying and distributing mail
- Verified accuracy of business records by consistently updating customer information.
Education
Some College (No Degree) - Business Marketing
American InterContinental University
Raleigh, NCCertificate - Tax Preparation
Liberty Tax Services
Raleigh, NC12.2011
Center For Employment Training -
W. G Enloe High School
Raleigh, NC08.2000
High School Diploma -
W.G Enloe High School
Raleigh, NC06.1987
Skills
- Excellent customer service skills
- Team player
- Database Management
- Documentation abilities
- Strong communication
- 45 WPM typing speed
- Microsoft Suite
- Filing and data entry Organizational Skills
- Administrative support
- Guest accommodations
Timeline
Administrative Assistant
North Carolina Medicaid Division Of Health Benefit
05.2022 - Current
GUEST SERVICE REPRESENTATIVE
Extended Stay America
09.2021 - 11.2021
SCAN OPERATOR
Spectra Force/Blue Cross and Blue Shield
12.2020 - 02.2021
BENEFITS ADMINISTRATOR
Conduent/Mars Benefits Administrator
09.2020 - 11.2020
Customer Service
CVS CareMark
08.2018 - 03.2020
Processing Assistant
Temporary Solutions
02.2017 - 05.2018
PROCESSING ASSISTANT
Division Employment Security
05.2009 - 11.2016
Some College (No Degree) - Business Marketing
American InterContinental University
Certificate - Tax Preparation
Liberty Tax Services
Center For Employment Training -
W. G Enloe High School
High School Diploma -
W.G Enloe High School
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