Dynamic Transportation Logistics Manager with proven success at Broken Horn Transport Inc, specializing in cost reduction strategies and logistics analysis. Expert in optimizing delivery processes and enhancing client relationships. Skilled in data analysis and team management, consistently improving operational efficiency and on-time delivery rates. Committed to fostering collaboration and mentoring staff.
Overview
19
19
years of professional experience
Work History
Transportation Logistics Manager
Broken Horn Transport Inc
El Paso, TX
02.2019 - Current
Developed and implemented transportation strategies to optimize delivery processes and reduce costs.
Coordinated logistics operations, ensuring timely shipment of goods and compliance with industry regulations.
Managed vendor relationships to negotiate contracts and secure favorable terms for transportation services.
Analyzed supply chain data to identify inefficiencies and recommend improvements for operational performance.
Led cross-functional teams to enhance communication and streamline logistics workflows across departments.
Trained new staff on best practices in logistics management and safety protocols within the transportation sector.
Oversaw inventory management systems, ensuring accuracy in stock levels and minimizing delays in shipping schedules.
Analyzed historical shipping data to identify trends, anticipate demand fluctuations, and inform strategic planning decisions.
Improved on-time delivery rates by closely monitoring performance metrics and addressing issues proactively.
Conducted regular audits of transportation providers to ensure compliance with regulatory requirements and company policies.
Reduced transportation costs through careful analysis of carrier contracts and negotiation of favorable terms.
Account Manager
KiRo Trading LLC
El Paso, TX
09.2018 - Current
Developed and maintained strong client relationships to enhance customer satisfaction and loyalty.
Analyzed market trends to identify growth opportunities and inform strategic account planning.
Led cross-functional teams to execute projects, improving service delivery and operational efficiency.
Collaborated with sales team to create tailored solutions that met client needs and increased revenue.
Implemented account management best practices, enhancing workflow and reducing response times for client inquiries.
Streamlined communication processes between clients and internal teams, fostering transparency and collaboration.
Negotiated contract terms with clients, securing favorable agreements for both parties.
Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Dispatcher
24 Trading LLC, V Transport Services LLC, KiRo Trading LLC and Broken Horn Transport Inc
El Paso, TX
02.2007 - Current
Coordinated daily dispatch operations to optimize route efficiency and ensure timely deliveries.
Monitored vehicle locations using GPS tracking systems to improve response times and resource allocation.
Developed and maintained effective communication with drivers, clients, and stakeholders to enhance service quality.
Implemented process improvements that reduced wait times and increased overall operational efficiency in dispatching.
Trained new dispatch staff on software systems and operational protocols to ensure adherence to company standards.
Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Directed dispatching, routing, and tracking of [Number] fleet vehicles.
Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Generated reports to track deliveries and maintain proper records and documentation.
Processed invoices and payments for dispatched orders to provide proof of transaction.
Analyzed customer feedback and provided solutions to improve customer service.
Education
Bachelor of Science - Chemestry
Facultad De Ciencias Quimicas
Chihuahua, Chih. Mexico
12-1998
High School Diploma -
Preparatoria Ahumada
Villa Ahumada, Chih Mexico
06-1993
Skills
Warehouse operations
Logistics analysis
Demand forecasting
Transportation management
Route optimization
Freight forwarding
Cost reduction strategies
Shipping and receiving
Shipping and receiving operations
Employee supervision
Team management
Shipment scheduling
Safety standards
Client relationship management
Documentation
Inventory control
Mentoring and training
Shipping documentation
Logistics oversight
Data analysis
Work delegation
Skilled in Word, Excel, Quick Book
Purchasing management
Vendor relationship management
Supplies inventory
Fleet dispatch
Domestic freight management
Timeline
Transportation Logistics Manager
Broken Horn Transport Inc
02.2019 - Current
Account Manager
KiRo Trading LLC
09.2018 - Current
Dispatcher
24 Trading LLC, V Transport Services LLC, KiRo Trading LLC and Broken Horn Transport Inc