Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimm Brown

Lombard,IL

Summary

Experienced Senior Operations Specialist possessing excellent leadership and planning abilities. Proficient track record in designing and implementing internal processes aligned with client objectives. Skilled in planning, coordinating, and effectively resolving escalated issues. Offers keen insight into back-office operations and workflow improvement, resulting in increased efficiency and productivity. Proven ability to match employees with roles that optimize their performance potential. Proficient in developing and maintaining comprehensive documentation systems, managing calendars, and preparing reports. Expert in analyzing complex problems, articulating solutions, and implementing effective strategies. Recognized for analytical thinking,

Overview

18
18
years of professional experience

Work History

Branch Coordinator (remote)

Climate Pros
Pharr, TX
02.2024 - 09.2024
  • Manage dispatches in "For Review", finalize and submit to billing
  • Monitor and maintain customer work order networks and refrigerant tracking websites as assigned
  • Process NTE increase requests in customer work order networks and in-house software for customer/s as assigned
  • Complete invoicing in customer work order networks and in-house software for customer/s as assigned
  • Work closely with Branch Manager, Service Manager and FSS's to elevate and resolve issues in an efficient and timely manner
  • Process and track Manufacturer warranty claims
  • Took an active role in employee performance management and termination.
  • Actively participated in weekly leadership meetings, providing valuable insights and suggestions for process improvement.

HR Manager/ Recruiter

1776 Senior Care
Glen Ellyn, IL
08.2023 - 12.2023
  • Scheduled and conducted interviews, including phone screens, in-person interviews, in-home and hospital hospice assessments, prepared offer letters and coordinated recruitment events
  • Utilized Applicant Tracking Systems and CRM to maintain accurate and up-to-date candidate records
  • Track candidate progress through the recruitment process, update candidate statuses, and ensure data integrity within the system
  • Implemented new scheduling system that reduced project turnaround time by 20% also implemented a new HRIS system, achieving a 30% reduction in administrative tasks.
  • Generated and maintained recruitment-related reports, including candidate pipelines, time-to-fill metrics, and other relevant data
  • Ensure a positive and professional candidate experience throughout the recruitment process
  • Collect candidate feedback after interviews to continuously improve our recruitment process and manage diverse staffing needs across the business
  • Completed pre-employment screenings, such as reference checks, background checks, and verification of qualifications
  • Maintained employee training requirements, ensured all required paperwork is completed, completed all onboarding for new employees and facilitated weekly orientations
  • Took an active role in employee performance management and termination
  • Managed master calendar for caregivers and hospice clients
  • Provide 24 hour on-call support / after-hour, several times a week to handle client emergencies, respond to schedule changes, cancellations, and urgent requests promptly and effectively as well as new client inquiries
  • Worked effectively in fast-paced environments.
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
  • Organized and conducted events such as community outreach programs and promotional campaigns to engage with new potential clients.

Senior Operations Specialist

JPMorgan Chase
Downers Grove, IL
08.2016 - 06.2023
  • Tracking and analyzing important reports, determining trends and variances, identifying customer needs, developing improvement plans, assisting the department in the changing process, and serving as a liaison between all departments for achieving cohesive results
  • Conduct research based on needs of set initiatives, review multiple sources, collaborate with cross-functional department team members, develop reports, ensure presentations are accurate and assist company leaders with making well informed decisions
  • Trained and mentored team members on proper expense report, development and expense reporting process, leading to a reduction in occurrences of reimbursement errors
  • Providing support to 300 underwriters including monitoring email correspondence, managing physical and digital files, monitoring spreadsheets, updating reports while working closely with team members to develop solutions to meet deadlines
  • Aided leaders with management and decision-making for employee evaluations by generating and presenting quarterly Performance Management Reports for underwriters
  • Used Global Attendance Tracking (GAT) to organize vacation, sick leave and work-from-home timing work schedules based on staff availability and forecasted demands for employees
  • Created ad-hoc working spaces for traveling workers and contractors suddenly and without notice
  • Arranged business expense reports and adjusted spending habits according to management requests
  • Screen resumes submitted for job openings, liaised with IT and human resources teams to establish best practices for new employee onboarding and set-up
  • Mentored and trained new employees on task and delivered constructive feedback to increase understanding of job duties
  • Decommissioned all technology/ Offboarding of existing staff
  • Pulling reports from internal systems, identifying loan criteria (Emp, VA, FHA etc.) and assigning loans to eligible underwriters
  • Uploading decision documents, tax returns, check stubs and appraisals etc
  • Into a system for numerous staff to expedite the underwriting process
  • Received incoming packages and mail, dispersed parcels, shipped outgoing items for team and monitored office inventory to maintain adequate supply levels and order products
  • Improved operational efficiency by streamlining processes and implementing best practices.
  • Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
  • Led performance management efforts within the operations team, setting expectations, providing feedback, and facilitating professional development opportunities for staff members.
  • Identified possible fraud risks through meticulous evaluation of application materials, protecting both lenders and homebuyers from potential losses.
  • Provided high level of assistance to help with review, classification, coding, and rating of mortgage applications.

Escrow Assistant

First American Title Insurance Co
Westchester, IL
03.2012 - 06.2016
  • Managed over 100 escrow accounts on master calendar, insuring accurate documentation and timely closures.
  • Reviewed and interpreted buyer, seller and lender instructions to assess escrow requirements
  • Interpreted earnest money agreements, deeds, loan applications as they relate to closing
  • Obtained documents such as proof of insurance and HOA statements.
  • Issued closing proceeds overage and perform check stop payments as needed
  • Reviewed documents for accuracy to verify incoming and outgoing wire transfers
  • Public Notary
  • Monitored all office inventory / ordered office supplies
  • Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
  • Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
  • Maintained open communication with lenders, brokers and borrowers.

Bank Teller

Park National Bank
Chicago, IL
01.2007 - 11.2010
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Exceeded sales goals by promoting bank products and services in every interaction
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders
  • Verified amounts and integrity of every check or funds transfer
  • Helped customers open and close accounts, apply for loans and make sound financial decisions
  • Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy
  • Educated first time customers on credit counseling and check balancing through free community classes

Education

Some College (No Degree) - Criminal Justice

City Colleges of Chicago-Richard J Daley College
Chicago, IL

Skills

  • Operations Management
  • HR Management
  • Recruiting
  • EURC
  • Concur
  • Cognos
  • RSAM
  • Qualtrics
  • SharePoint
  • Zippy
  • Strong Delegating Abilities
  • Team Building
  • Relationships
  • Strategic Planning
  • Applicant Tracking System
  • CRM
  • HubSpot
  • Customer Service
  • Branch Operations Management
  • Excellent work ethic
  • Workflow Management
  • Operational Excellence
  • Operational Efficiency
  • Planning and coordination
  • Cross-Functional Communication
  • Document Review
  • Detail-oriented
  • Retention Strategies

Timeline

Branch Coordinator (remote)

Climate Pros
02.2024 - 09.2024

HR Manager/ Recruiter

1776 Senior Care
08.2023 - 12.2023

Senior Operations Specialist

JPMorgan Chase
08.2016 - 06.2023

Escrow Assistant

First American Title Insurance Co
03.2012 - 06.2016

Bank Teller

Park National Bank
01.2007 - 11.2010

Some College (No Degree) - Criminal Justice

City Colleges of Chicago-Richard J Daley College

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Kimm Brown