Kim M. Lightfoot
Albuquerque,NM
Summary
Seasoned professional seeking a full time administrative position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Solid communication and leadership skills; extremely personable, with the ability to interact effectively with all levels of staff, management and customers. Detail-oriented team player with strong organizational skills. Hardworking and passionate, ready to help team achieve company goals.
Overview
38
38
years of professional experience
Work History
HR Manager
CORNUCOPIA ADULT AND FAMILY SERVICES
01.2022 - Current
- Oversee administration of onboarding, retention, termination, personnel records and legal compliance.
- Coordinate open enrollments with insurance company representatives.
- Maintain strict confidentiality regarding staff, Board of Directors, participants and their families.
- Oversee legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Advise decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
Executive Assistant
ERNEST HEALTH
05.2012 - 04.2020
- Provide administrative support for senior executive team and senior management.
- Coordinate, schedule, and prioritize travel, appointments, meetings and hospital related obligations and communicate to appropriate staff members.
- Establish systems for tracking and/or following up on correspondence, reports, expense reports, and other documents of time-sensitive and/or confidential nature.
- Plan and organize all company functions to include holiday parties and employee appreciation events.
- Oversee front desk reception area to include incoming visitors, phone calls, and mail distribution.
- Screen calls and emails and initiate actions to respond or direct messages for managers.
- Handle incoming and outgoing mail, email and faxes.
- Distribute company-wide announcements, book conference rooms and coordinate catering for annual staff development forum.
- Assist HR department with administrative duties.
- Process travel expenses and reimbursements for executive team and senior management group.
Realtor
KELLER WILLIAMS REALTY
01.2003 - 04.2012
- Certified Residential Specialist (CSR)
- Provide guidance and assist sellers and buyers in marketing and purchasing property for right price under best terms.
- Advise clients on market conditions, prices, mortgages, legal requirements, and other related matters.
- Confer with escrow companies, lenders, home inspectors, and various contractors to ensure that terms and conditions of purchase agreements are met before closing dates.
- Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
- Design and stage homes for optimum showings and photography.
Recruiter
EMPLOYMENT NETWORK, INC
01.2001 - 01.2003
- Recruit for Wildland Firefighters for National Park Service, nationwide.
- Identify recruiting needs and develop recruitment plans and strategies.
- Network through internet, colleges/universities, youth conservation corps, minority sources, military bases, forestry schools, and fire departments to solicit candidates.
- Direct candidates through application and interview processes.
- Consistently exceed monthly recruitment goals.
Sales/Co-Owner
EMPLOYER RESOURCE SOLUTIONS
01.1995 - 11.2000
- Establish and manage payroll and benefits company and infrastructure, including development and implementation of all administrative, financial, staffing and business development operations.
- Work closely with clients throughout all phases of sales cycle from initial contact to closing; increased to 120 active clients.
- Market and promote company within community to promote clientele growth and build revenue.
- Create and conduct presentations and workshops to showcase company value and services.
- Oversee operational budget, monitor accounts receivables, track expenditures and participate in strategic oversight.
- Oversee department of five (5) employees.
Customer Service Supervisor
EQUIFAX RISK MANAGEMENT SERVICES
01.1992 - 12.1994
- Direct staff of seven (7) customer support/clerical employees, responsible for timely recording of bad-debt payments and related credit information from debtors of 4,000+ customer base.
- Establish excellent customer relations via telephone and on-site visits.
- Solicit new business, reactivate accounts and analyze customer business and profitability.
- Process heavy volume of incoming calls from customers and collectors, requesting variety of account information, including remittances and/ or need for progress reports and related documents; ensure effective workflow and quality expectations of all parties are successfully attained.
- Exceed team goals and collaborate with staff members to implement customer service initiatives.
- Resolve account issues to build rapport and relationships with clients.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
Insurance Agent/ Co-Owner
DIVERSIFIED INSURANCE
01.1986 - 01.1992
- Manage diverse range of responsibilities, including sales, account service, x-dating of property, casualty, life and health insurance, customer service, total account selling and prospecting/ cultivating new, profitable business.
- Ranked in Top 8 Homeowner and Auto Insurance Producers (Aetna Insurance).
Education
BACHELOR DEGREE STUDIES - PSYCHOLOGY AND BUSINESS
UNIVERSITY OF ARIZONA
TUCSON, AZSkills
- Office Administration/Operations
- Marketing/Advertising Programs
- Event Planning
- Written, Verbal, and Communication skills
- Conversational Spanish
- Customer Service
- Time & Priority Management
- Critical Thinking/ Active Listening
- Detail Oriented
- People-skills and Public Relations Experience
Affiliations
1998 TO 1999
RECEIVED ABQ CHAMBER OF COMMERCE RECOGNITION AWARD FOR VOLUNTEERING/ PARTICIPATING ON SEVERAL COMMITTEES
1996 TO 1998
BOARD OF DIRECTORS, NATIONAL ASSOCIATION OF WOMEN BUSINESS OWNERS AND
BOARD OF DIRECTORS, NEW MEXICO ENTREPRENEURS
Timeline
HR Manager
CORNUCOPIA ADULT AND FAMILY SERVICES
01.2022 - Current
Executive Assistant
ERNEST HEALTH
05.2012 - 04.2020
Realtor
KELLER WILLIAMS REALTY
01.2003 - 04.2012
Recruiter
EMPLOYMENT NETWORK, INC
01.2001 - 01.2003
Sales/Co-Owner
EMPLOYER RESOURCE SOLUTIONS
01.1995 - 11.2000
Customer Service Supervisor
EQUIFAX RISK MANAGEMENT SERVICES
01.1992 - 12.1994
Insurance Agent/ Co-Owner
DIVERSIFIED INSURANCE
01.1986 - 01.1992
BACHELOR DEGREE STUDIES - PSYCHOLOGY AND BUSINESS
UNIVERSITY OF ARIZONA
Similar Profiles
Connie CraigConnie Craig
Nursing Aide at Family To Family Adult ServicesNursing Aide at Family To Family Adult Services
Anthony BookerAnthony Booker
Social Services Worker II at Butler County Department of Job & Family Services - Adult Protective ServicesSocial Services Worker II at Butler County Department of Job & Family Services - Adult Protective Services
Tanya MooreTanya Moore
Personal Support Worker at D.H.S adult and family servicesPersonal Support Worker at D.H.S adult and family services