Kim Marie Westerfield
St. Petersburg,FL
Summary
Dedicated Records Specialist with priority-driven attitude and over 20 years of experience. Knowledgeable about employee training and of most of the clerk's departments. Detail-oriented worker known for excellent accuracy and efficiency and excellent customer service skills.
Overview
31
31
years of professional experience
Work History
Records Specialist II - Tax Deeds/Official Records
Pinellas County Clerk Of The Circuit Court
Clearwater, FL
01.2017 - Current
- Prepare certificates to go to Tax Deed Auction by creating cases, scanning in information into Real TDM Pinellas.
- Prepare mailings, advertising and services prior to auction.
- Assist customers about Tax Deed process.
- Prepare surplus letters and mailings.
- Assist, complete and take payments of copy requests of official records online, over phone and in person.
- Process mail at mail desk.
- Process redactions.
- Participate with projects, trainings and meetings.
- Skilled at working independently and collaboratively in team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in a team setting, providing support and guidance.
Court Records Senior - Customer Information Center
Pinellas County Clerk Of The Circuit Court
Clearwater, FL
01.2013 - 01.2017
- Improved court efficiency by training new clerks on proper procedures, policies, and best practices.
- Provided assistance with answering calls when call volume was high.
- Prepared and completed Peer Evaluations.
- Assisted in answering and providing help with "supervisor calls".
- Completing action requests for other departments.
- Updating and maintaining procedures in Share Point Site for CCIC.
- Assisted with Odyssey Conversion by creating hearing notices.
- Assisted with cashiering, balancing and closing of court fines and payment plans.
- Cleared Drivers License Suspensions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
Call Center Specialist II - Customer Information
Pinellas County Clerk Of The Circuit Court
Clearwater, FL
01.2008 - 01.2013
- Answering calls for Clerk’s office concerning traffic, criminal, civil, family court and recording, (including marriage licenses, passports and official records).
- Process daily paperwork for filing.
- Processed and cashiered credit/debit card payments for court fees and fines.
- Cross-trained and provided backup support.
- Helped in training new employees in different areas.
- Managed high call volume while maintaining professional composure under pressure, ensuring positive customer interactions.
- Participated actively in ongoing training sessions to stay current with best practices for call center specialists.
- Processed Extensions on traffic citations.
- Assisted in development of scripts and training materials, ensuring that all team members were equipped with necessary tools to excel in their roles.
- Completed Action Requests for other departments.
- Organized and detail-oriented with strong work ethic.
Office Assistant
Wilcox Steel
Clearwater, FL
10.1999 - 03.2000
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to Manager/Owner.
- Maintained and updated office records, both digital and physical.
- Processed incoming and outgoing mail and packages according to established procedures.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining clean workspace.
- Interacted with customers by phone, email, or in-person to provide information.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Organized and detail-oriented with strong work ethic.
- Skilled at working independently and collaboratively in team environment.
Loan Processor
Mortgage Investors Corporation
St Petersburg, FL
01.1998 - 10.1999
- Data Entry, entering loan applications, ordering payoffs, insurance affidavits, titles and credit reports, customer service, communicating with customers about progress of their loan applications.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Processed loan applications and monitored progress from start to finish.
- Managed time efficiently in order to complete all tasks within deadlines.
Records Clerk - Temporary Full Time
Stuart Enterprises
Safety Harbor, FL
01.1997 - 01.1998
- Research, records search, filming, processing copies and orders, updating contracts and customer service
- Assisted with typing, data entry, and answering incoming calls as required.
Retail Clerk
Wal-Mart
Concord, NH, Gainesville, FL & Clearwater, FL
01.1993 - 01.1997
- Customer Service, cashiering, ordering, cleaning, straightening (zoning) inventory, creating displays.
- Assisted with inventory management, conducting regular stock checks and restocking shelves as needed.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Recording Secretary, Board of Selectmen
Town of Pittsfield NH
Pittsfield, NH
01.1993 - 01.1995
- Recorded and prepared the weekly minutes reports for the Town Board of Selectman, and general office work
- Provided administrative support during meetings by managing audio-visual equipment and troubleshooting technical issues as they arose.
- Performed routine data entry or document management.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
Education
Associate of Science - Human Services
New Hampshire Technical Institute
Concord, NH05.1993
Skills
- Clerical skills
- Records Scanning
- Microsoft Excel
- Word Processing Software
- MS Office
- Multitasking
- Flexible and Adaptable
- Microsoft Office
- Recordkeeping
- Organizational Skills
Timeline
Records Specialist II - Tax Deeds/Official Records
Pinellas County Clerk Of The Circuit Court
01.2017 - Current
Court Records Senior - Customer Information Center
Pinellas County Clerk Of The Circuit Court
01.2013 - 01.2017
Call Center Specialist II - Customer Information
Pinellas County Clerk Of The Circuit Court
01.2008 - 01.2013
Office Assistant
Wilcox Steel
10.1999 - 03.2000
Loan Processor
Mortgage Investors Corporation
01.1998 - 10.1999
Records Clerk - Temporary Full Time
Stuart Enterprises
01.1997 - 01.1998
Retail Clerk
Wal-Mart
01.1993 - 01.1997
Recording Secretary, Board of Selectmen
Town of Pittsfield NH
01.1993 - 01.1995
Associate of Science - Human Services
New Hampshire Technical Institute