Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Desired Location
Personal Information
Certification
References
Timeline
Generic

Kimmestry Geter

Magnolia,United States

Summary

Extensive experience in office and administrative services, specializing in managing daily operations and optimizing workflow in fast-paced environments. Strong organizational skills facilitate efficient scheduling, meeting coordination, and record maintenance. Proficient in Microsoft Office Suite and various communication platforms, enhancing productivity and streamlining administrative tasks. Proven ability to collect, graph, and analyze data to support operational decisions and improve efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Registered Behavioral Technician II

Action Behavior Center
Magnolia, TX
08.2024 - Current
  • Ability to adhere to organizational policies and procedures and abide by code of ethics as indicated by the Behavior Analyst Certification Board
  • Contrived opportunities to implement and collect data on behavioral skill acquisition, behavior reduction and functional living protocols.
  • Monitored and managed challenging behaviors using proactive and reactive strategies in accordance with ethical and safety guidelines.
  • Maintained professional boundaries and client confidentiality while fostering a supportive, engaging therapeutic environment.
  • Train and mentor newly hired RBTs by modeling best practices, demonstrating correct implementation of behavior intervention plans, and providing ongoing feedback to ensure treatment fidelity and adherence to ethical standards.

Technical Specialist

Apple Inc
Memorial City, TX
08.2021 - 02.2024
  • Answered calls and user inquiries regarding computer software or hardware operation to resolve problems
  • Conducted comprehensive evaluations and assessments of inventory levels
  • Recorded and tracked comprehensive logs of support request, escalations and corresponding actions
  • Instructed users on effective utilization of hardware and software to evaluate processes and procedures
  • Resolved 20+ customer calls and concerns each day, 10% higher than the team average

Client Operations Representative

Teleperformance
Warren, MI
05.2019 - 05.2021
  • Handled incoming calls providing assistance to customers with their inquiries and needs while conveying policies and client objectives
  • Addressed customer inquiries, complaints, and issues, delivering proactive solutions to foresee and prevent future problems therefore minimizing repeat occurrences
  • Coordinated with client and internal teams via phone, email and chat platforms to arrange conferences and meetings
  • Handled and secured confidential files, logins and documents needed by directors and clientele
  • Delivered training to staff of 15+ through presentation, mentorship and guided them in developing problem solving and critical thinking skills
  • Proposed solutions and feedback to management that was adopted to address the issue

Nutrition Technician

American House Senior Living
Clinton Township, MI
04.2017 - 02.2019
  • Ensuring cuisines are prepared and served according to dietary guidelines and nutritional standards
  • Maintaining detailed record keeping of patient diets, food intake and nutritional plans
  • Observing and reporting on the effectiveness of dietary interventions and making recommendations for adjustments
  • Sorted and organized shipments of materials and supplies to ensure efficient inventory management and streamlines distribution
  • Assisting with dietary assessments and evaluations of patients or clients.

Education

GENERAL STUDIES -

Chippewa Valley High School
Clinton Twp, MI
01.2018

Skills

  • Examination and Evaluation
  • Excellent Time Management
  • Problem Solving
  • Data analysis and assembly
  • Critical thinking
  • Compliance & Confidentiality
  • Interdepartmental team leadership
  • Proficiency to type 40 WPM
  • Ability to work independently

Volunteer Experience

Doors of Success Foundation, Community Service Participant, 01/01/18, 12/31/20

References

  • Carmen Glean, Project Manager, +1 936 766 5211
  • Kimberly Norris, Field Liaison, Kimberlynorris1982@gmail.com

Desired Location

Houston, Houston, TX

Personal Information

Citizenship: United States

Certification

  • Registered Behavior Technician

References

References available upon request.

Timeline

Registered Behavioral Technician II

Action Behavior Center
08.2024 - Current

Technical Specialist

Apple Inc
08.2021 - 02.2024

Client Operations Representative

Teleperformance
05.2019 - 05.2021

Nutrition Technician

American House Senior Living
04.2017 - 02.2019

GENERAL STUDIES -

Chippewa Valley High School

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