Kimmeyenn Fair

• Successfully acquired 120+ new clients in under 10 months, contributing to a 28% closed win rate, significantly enhancing the company's growth and market presence.
• Established and maintained robust relationships with brokers and client contacts to negotiate pricing, communicate client details, and set proper expectations for executing client contracts.
• Managed daily operations of prospective accounts, streamlining proposal development processes, expanding sales pipeline by 40%
• Collaborated with cross-functional teams to manage service team assignments for new clients, facilitating seamless transitions during early stages of implementation
• Managed CRM software, optimizing data accuracy and streamlined sales reporting, resulting in a 15% boost in team productivity.
• Facilitated effective communication and process training for Offshore team, improving overall performance and enhancing business operations driving 35% growth in new business.

• Facilitated a collaborative working environment by serving as a liaison between business partners and technical engineering teams to manage Technical Support projects and initiatives.
• Monitored quality and compliance standards as the SME for the Sales demo environment.
• Coordinated additional support for Engineering teams, gathering requirements and training materials to streamline application deployment and enhance user adoption.
• Provided feedback and recommendations during functional specification reviews, highlighting potential operational impacts.
• Coordinated and facilitated 20+ monthly meetings with department leaders and key stakeholders to address and resolve technology - related issues impacting productivity and business operations.
• Generated detailed system reports and created Custom dashboards to support teams in recognizing process flow problems and devising additional training solutions enhancing overall team productivity and efficiency by 25%.

Minor in Management of Information Systems