Kimmi Gouin
Jacksonville
Summary
Dynamic sales manager with expertise in relationship building and staff management, at Uptown Cheapskate. Enhancing client satisfaction and achieving targets through motivational coaching. Proven track record in developing strategies to boost customer engagement and satisfaction, leveraging both interpersonal skills and performance-driven approaches.
Overview
5
5
years of professional experience
Work History
Childcare Assistant
Fleming Island High School
05.2020 - 05.2021
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
Childcare Provider
Hibernia Baptist Church
01.2021 - 03.2022
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Associate
Clean Juice
08.2022 - 11.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Reducing waste and ensuring optimal stock levels were maintained.
Sales Manager
Uptown Cheapskate
11.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Bachelor of Arts - American Sign Language Interpreting
University of North Florida
Jacksonville, FL05-2026
No Degree - Prerequisites
St Johns River State College
Jacksonville, FL08-2023
GED -
Fleming Island High School
Fleming Island, FL05-2021
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
Accomplishments
Completed coursework including (but not limited to):
- Ethics in [ASL]
- Language Development
- Deaf Culture
Languages
American Sign Language
Limited Working
Timeline
Sales Manager
Uptown Cheapskate
11.2023 - Current
Associate
Clean Juice
08.2022 - 11.2023
Childcare Provider
Hibernia Baptist Church
01.2021 - 03.2022
Childcare Assistant
Fleming Island High School
05.2020 - 05.2021
Bachelor of Arts - American Sign Language Interpreting
University of North Florida
No Degree - Prerequisites
St Johns River State College
GED -
Fleming Island High School
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