Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Kimmie Stevenson

Kimmie Stevenson

Dolton,IL

Summary

Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.

Overview

10
10
years of professional experience

Work History

Customer Service Cashier

Walmart
Olympia Fields, IL
10.2022 - Current
  • Operated cash registers to process payments for goods and services.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Offered customers carry-out service at completion of transaction.
  • Scanned items and checked pricing on cash register for accuracy.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Processed customer payments quickly and returned exact change and receipts.
  • Verified that all coupons were valid prior to processing them into the system.
  • Greeted customers and responded to informational requests.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Answered customers' questions and provided information on store procedures or policies.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Processed credit card transactions accurately and efficiently.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Greeted customers promptly and responded to questions.

Front Desk Agent

Hampton Inn By Hilton
Lincolnshire, IL
04.2019 - 10.2022
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Input and confirmed reservations for guests.
  • Processed payments accurately and efficiently.
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Provided excellent customer service while upholding company policies.
  • Inputted guest information into computer system accurately and securely.
  • Computed bills, collected payments and made change for guests.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Verified accuracy of room rates and other charges during check-in process.
  • Ensured that all safety regulations were followed according to company standards.
  • Provided information about hotel amenities, services, and local attractions.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Answered phones, responded to inquiries, and took messages.
  • Managed cash drawer responsibly throughout shift.
  • Verified customer credit to establish payment method for accommodations.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Assisted with check-in and check-out procedures for guests.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Kept accurate records of guest transactions.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
  • Maintained cleanliness of lobby area at all times.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Addressed customer needs in a timely manner.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.

FRONT END LEAD

MARIANOS - GUEST SERVICES
Buffalo Grove, IL
02.2020 - 12.2020
  • Process refund transactions, operate a cash register, process western union transactions, greet customers, resolve customer issues, process refunds/exchanges, work on the cash register, supervise cashiers, do daily paperwork

FRONT END SUPERVISOR

SAVE A LOT
02.2020 - 12.2020
  • Supervised the cashiers, opened and closed the store, did the daily paperwork, unloaded the trucks, stocked the shelves, made daily cash drops

MEMBER SERVICE DESK

SAM'S CLUB
Calumet City, IL
07.2014 - 07.2017
  • Greeted customers, processed refunds and exchanges, answered the phones properly, processed new memberships
  • Answered telephones and greeted visitors to assist, answer questions and direct.

PERSONAL SHOPPER

WALMART
  • Process customer orders as they were received, take the order to the customer when they arrived for pickup

Education

DIPLOMA - Business Management

HARPER HIGH SCHOOL

Associate of Applied Business - BUSINESS MANAGEMENT

COLLEGE OF LAKE COUNTY

DIPLOMA - Business Management

RICHARDS VOCATIONAL HIGH SCHOOL

Skills

  • Guest Services
  • Customer Service
  • Payment Collection
  • Cash Handling
  • Check Processing
  • Customer Relationship Management (CRM)
  • Cash Management
  • Customer Inquiries
  • Customer Satisfaction
  • Product Knowledge
  • Positive and Professional
  • Telephone Management

Accomplishments

  • Greeted customers
  • Resolved customers issues
  • Processed refunds/exchanges
  • Worked on the cash register
  • Supervised the cashiers
  • Did daily paperwork
  • Process refund transactions
  • Operate a cash register
  • Process western union transactions
  • Process customer orders as they were received
  • Took the order to the customer when they arrived for pickup
  • Processed refunds and exchanges
  • Answered the phones properly
  • Processed new memberships
  • SUPERVISED THE CASHIERS
  • OPENED AND CLOSED THE STORE
  • DID THE DAILY PAPERWORK
  • UNLOADED THE TRUCKS
  • STOCKED THE SHELVES
  • MADE DAILY CASH DROPS

Timeline

Customer Service Cashier

Walmart
10.2022 - Current

FRONT END LEAD

MARIANOS - GUEST SERVICES
02.2020 - 12.2020

FRONT END SUPERVISOR

SAVE A LOT
02.2020 - 12.2020

Front Desk Agent

Hampton Inn By Hilton
04.2019 - 10.2022

MEMBER SERVICE DESK

SAM'S CLUB
07.2014 - 07.2017

PERSONAL SHOPPER

WALMART

DIPLOMA - Business Management

HARPER HIGH SCHOOL

Associate of Applied Business - BUSINESS MANAGEMENT

COLLEGE OF LAKE COUNTY

DIPLOMA - Business Management

RICHARDS VOCATIONAL HIGH SCHOOL

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Kimmie Stevenson