Kimmie Zurawski
Island Lake,Illinois
Summary
Accomplished Delivery Operations Coordinator with strong background in process improvement, client relationship management, and Microsoft Cloud Solution Provider (CSP) licensing. Expert in refining operations and initiating projects that accelerate invoicing processes, enhance compliance, and increase team efficiency.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
Delivery Operations Coordinator
sa.global
Chicago, IL
08.2024 - 07.2025
- Facilitated communication among delivery, sales, licensing, and leadership to align project objectives with customer requirements.
- Spearheaded process improvement initiatives that optimized workflows and established automated reporting.
- Overhauled sales legal documents, integrating them with Dynamics CE to reduce manual entry errors.
- Created a spreadsheet and Power Automate to automate reminders for licensing renewals.
- Developed process documentation and standard operating procedures to enhance team efficiency.
- Maintained operational documentation, delivery templates, and training materials for consistent execution.
- Partnered with Power BI team to troubleshoot dashboards, providing actionable insights for leadership.
- Negotiated contracts with external vendors related to licensing agreements or promotional activities.
- Monitored incoming emails related to licensing inquiries.
- Assisted in the preparation of documents related to licensing transactions.
- Coordinated with internal stakeholders to ensure compliance with licensing requirements.
- Performed regular reviews to ensure compliance with licensing agreements.
- Assisted with installation, customization, configuration and troubleshooting of Microsoft tools.
- Created training materials for new staff members related to licensing processes.
Modern Work Consultant
sa.global
Chicago, IL
10.2022 - 07.2024
- Managed Microsoft administrative support for over 140 clients while delivering global IT support.
- Oversaw global licensing compliance at Microsoft Partner Desk to enhance cost management.
- Eliminated operational bottlenecks across various departments, including marketing and finance.
- Developed a Power App integrating Power Automate, SharePoint, and Excel, reducing invoicing time by 90%.
- Created Office Scripts to automate daily tasks, decreasing manual workload by 60%.
- Developed project plans to ensure timely delivery of consulting services.
- Conducted training sessions to improve user adoption of technology solutions.
- Created documentation for processes and system configurations for clients.
- Managed client relationships, addressing concerns and providing ongoing support.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Collaborated with stakeholders to define project scope, objectives and deliverables.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Organized client meetings to provide project updates.
Senior Associate
BDO Digital USA
Oak Brook, IL
03.2022 - 10.2022
- Implemented cloud and hybrid IT solutions emphasizing identity, security, and collaboration.
- Expertise in Microsoft 365, Entra AD, virtualization (Hyper-V/VMware), and networking
- Developed internal guide for Active Directory Migration Tool, enhancing migration efficiency.
- Supported execution of two migration projects and advised junior team members.
Cloud Solutions Consultant
Dynamic Consulting
Chicago, IL
11.2020 - 02.2022
- Provided operational maintenance and support for client cloud environments on Microsoft 365 platform.
- Developed training materials for end-users on new software implementations.
- Led successful migrations from GoDaddy, Google, and other platforms to Microsoft 365 services.
- Executed project-based initiatives, including infrastructure upgrades and new technology deployments.
- Corresponded with clients to deliver project updates and status reports to practice manager.
- Educated clients with varying technical knowledge on migration processes, exceeding project expectations.
Systems Engineer - Team Lead
7 Layer IT Solutions
Schaumburg, IL
07.2019 - 11.2020
- Oversaw team of engineers for seven customers, ensuring high performance and satisfaction.
- Developed documentation for system configurations and processes for clarity.
- Trained junior engineers on best practices in system management and maintenance.
- Managed deployment of updates and patches across IT environments efficiently.
- Analyzed user requirements to recommend effective technology solutions and improvements.
- Provided technical support for end-users by troubleshooting hardware and software issues remotely or onsite.
- Troubleshooted technical issues related to servers, networks, storage systems, virtualization platforms and other IT infrastructure components.
- Implemented security measures to protect data from unauthorized access or modification.
- Supervised and mentored direct and indirect reports in development opportunities and employee engagement.
- Enhanced communication with customers and management through project status updates and risk mitigation.
- Migrated multiple customers from traditional Windows environments to Egnyte and Entra AD.
- Developed work-from-home solutions for all customers, achieving zero downtime during COVID pandemic.
Systems Engineer
7 Layer IT Solutions
Schaumburg, IL
07.2018 - 07.2019
- Evaluated and resolved customer issues and requests effectively.
- Collaborated with cross-functional teams to improve system efficiency.
- Analyzed user requirements and translated them into technical specifications.
- Performed installation, maintenance, and configuration for operating systems and hardware components.
- Authored technical documentation to guide help desk technicians in software installation and configuration.
- Standardized documentation and enrolled customers in Microsoft Entra multi-factor authentication.
- Implemented cybersecurity measures to protect sensitive data and systems.
- Conducted system testing and troubleshooting to ensure optimal performance.
- Documented system configurations and updates for compliance purposes.
- Provided technical support for clients during system installations and upgrades.
- Provided technical support for end-users by troubleshooting hardware and software issues remotely or onsite.
- Troubleshooted technical issues related to servers, networks, storage systems, virtualization platforms and other IT infrastructure components.
- Implemented security measures to protect data from unauthorized access or modification.
- Analyzed customer requirements and translated them into functional specifications.
Project Manager/Help Desk Manager
Frontenac Company
Chicago, IL
11.2013 - 06.2018
- Directed all projects related to upgrades and enhancements of IT equipment, software, and communications capabilities.
- Coordinated projects implementing cloud-based data migration in conjunction with IT personnel.
- Resolved user generated Help Desk tickets for all hardware and software.
- Improved communication by replacing paper mailing with Intralinks collaboration solutions, including uploading data, managing users, creating exchanges, reorganizing data structure, and archiving data.
- Managed project to transfer all customer and sales information from Access databases to Salesforce.com with customized Salesforce reports, dashboards, and user interface.
- Supervised project team for the redesign of company website, logo, content, and social media.
Accounting Assistant/Receptionist
Frontenac Company
Chicago, IL
08.2011 - 11.2013
Education
Bachelor of Science - Information Systems
Maryville University
St. Louis, MO12-2009
Certification
- Microsoft 365 Certified: Teams Administrator Associate earned April 10, 2024
- Managing Microsoft Teams (MS-700) earned April 10, 2024
- Microsoft 365 Identity and Services (MS-100) earned February 10, 2021
Timeline
Delivery Operations Coordinator
sa.global
08.2024 - 07.2025
Modern Work Consultant
sa.global
10.2022 - 07.2024
Senior Associate
BDO Digital USA
03.2022 - 10.2022
Cloud Solutions Consultant
Dynamic Consulting
11.2020 - 02.2022
Systems Engineer - Team Lead
7 Layer IT Solutions
07.2019 - 11.2020
Systems Engineer
7 Layer IT Solutions
07.2018 - 07.2019
Project Manager/Help Desk Manager
Frontenac Company
11.2013 - 06.2018
Accounting Assistant/Receptionist
Frontenac Company
08.2011 - 11.2013
Bachelor of Science - Information Systems
Maryville University