Kimberly To
Tupelo,MS
Summary
I am personable and reliable with positive attitude, capable of thriving in diverse environments. Understanding of route navigation and postal regulations, combined with proficiency in efficient mail sorting and delivery. Committed to ensuring timely and accurate mail distribution to enhance community satisfaction. Offering strong organizational skills and positive attitude, eager to develop and excel in mail delivery environment. Brings solid understanding of route planning and task management, supporting efficient and accurate mail distribution.
I am energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
16
16
years of professional experience
Work History
Rural Mail Carrier
USPS
02.2014 - Current
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
- Organized mail ahead of delivery runs for correct routing.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
- Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
- Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Reduced late deliveries by maintaining an organized and efficient route schedule.
- Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
- Navigated various weather conditions safely while adhering to deadlines, ensuring consistent mail delivery despite unforeseen obstacles.
- Promoted a positive work environment by fostering teamwork amongst colleagues during peak times or challenging situations.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
- Identified postage discrepancies and escalated for resolution to limit customer delays.
- Maintained vehicle cleanliness and functionality, ensuring optimal performance for daily deliveries.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Collected mail from post office boxes and distributed goods to correct addresses.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Collaborated with other team members to identify inefficiencies in current mail processes and implement improvements.
- Streamlined the sorting process for faster mail distribution and improved overall efficiency.
- Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
- Contributed to team efforts during high-volume delivery periods, ensuring no disruption in mail service.
- Increased efficiency by organizing mail and parcels before delivery, minimizing time spent on each route.
- Identified and reported potential safety hazards in delivery area, contributing to safer community environment.
- Participated in community events on behalf of postal service, strengthening community relations.
- Assisted in training new mail carriers, improving team performance and service quality.
- Streamlined delivery processes, leading to more consistent mail arrival times.
- Improved customer satisfaction with prompt and accurate delivery of mail and parcels.
- Safely operated postal delivery vehicles, ensuring timely distribution of mail and packages.
- Enhanced community access to postal services by diligently completing daily mail delivery routes regardless of weather conditions.
- Ensured secure delivery of sensitive documents, gaining trust from community members.
- Adapted to new delivery routes quickly, demonstrating flexibility and commitment to service continuity.
- Maintained accurate records of deliveries and pickups to streamline postal operations.
- Enhanced reliability of mail service by maintaining exceptional attendance record.
- Provided valuable input on postal service improvements during team meetings, demonstrating commitment to excellence.
- Enhanced operational efficiency by providing feedback on route optimizations.
- Fostered positive relationships with community members, enhancing public image of postal service.
- Reduced customer complaints by promptly addressing and resolving delivery issues.
- Conducted regular vehicle maintenance checks, ensuring safety and reliability of delivery operations.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Utilized mail processing machines in weighing, stamping and processing mail items.
Bakery Worker
Gigi’s Cupcakes
01.2012 - 06.2014
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Strengthened customer loyalty by promptly addressing any concerns or complaints and taking corrective action as needed.
- Maintained high-quality standards by closely monitoring baking processes, adjusting recipes as needed for optimal results.
- Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
- Streamlined bakery operations through the implementation of efficient work procedures and time management techniques.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Head Chef/ Owner
Sun-Kai Chinese Restaurant
05.2009 - 12.2011
- Placed orders to restock items before supplies ran out.
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Hired, managed, and trained kitchen staff.
- Created recipes and prepared advanced dishes.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Ensured timely delivery of all orders during busy services by implementing efficient workstations and streamlined plating processes.
- Maintained well-organized mise en place to keep work consistent.
- Fostered a positive working environment by promoting teamwork and open communication among all kitchen staff members.
- Maintained strict adherence to health department regulations by enforcing proper food handling practices throughout the kitchen area.
- Arranged for kitchen equipment maintenance and repair when needed.
- Obtained fresh, local ingredients to lower grocery costs.
- Led staff meetings to discuss upcoming events, address concerns or challenges, and reinforce company values as well as expectations within the workplace environment.
- Implemented new recipes and modern cooking techniques to continuously improve the menu offerings and overall dining experience for guests.
- Trained junior chefs in advanced culinary techniques and food safety procedures, helping them grow professionally within the industry.
- Elevated restaurant''s reputation by consistently creating high-quality, innovative dishes and maintaining top-notch presentation standards.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Negotiated with vendors for better pricing, improving profit margins without compromising on ingredient quality.
- Enhanced customer satisfaction by introducing customer feedback system, directly addressing concerns and preferences.
- Reduced food waste and improved sustainability practices with farm-to-table approach and efficient resource management.
- Ensured optimal food quality and safety, rigorously adhering to health and sanitation guidelines.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Participated in food tastings and taste tests.
- Utilized culinary techniques to create visually appealing dishes.
Education
No Degree - Basic
ICC
Fulton, MS05.2007
High School Diploma -
Tupelo High School
Tupelo, MS05.2005
Skills
- Dependability
- Load balancing
- Observation
- Prioritization
- Mail distribution
- Package handling
- Weather preparedness
- Safe driving
- Hand-eye coordination
- Vehicle maintenance
- Scheduling flexibility
- Postal regulations
- Vehicle inspection
- Address verification
- Delivery procedures
- Sorting mail
- Attention to detail
- Mail-sorting and delivery sequence
- Change-of-address orders
- Mail sorting
- Route navigation
- Delivery records
- Schedule management
- Route deliveries
- Service sales
- Address management system
- Vehicle inspections
- GPS use
- Registered mail protocols
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Punctuality
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Safety awareness
- Decision-making
- Teamwork skills
- Physical strength
- Relationship building
- Team building
- Task prioritization
- Self motivation
- Logbook maintenance
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Goal setting
- Professionalism
- Interpersonal communication
- Record keeping
- Time management abilities
- Continuous improvement
- Physical stamina
- Inventory management
- Adaptability
- Written communication
- Equipment maintenance
- Vehicle operation
- Cultural awareness
- Professional demeanor
- Problem-solving aptitude
- Stress management
- Delivery scheduling
- Analytical skills
- Postage calculation
- Deliver mail
- Manage sorting
- High-priority mail
- Negotiation skills
- Collect packages
- Communication skills
- Hospitality and accommodation
- Serve customers
- Mail collection
- Package scanning
- Attendance oversight
- Insured mail procedures
- Mileage documentation
- Scan parcels
- Team leadership
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Strategic planning
- Operations management
- Project management
- Cross-functional teamwork
- Project planning
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Sales techniques
- Policy implementation
- Schedule preparation
- Workforce management
- Performance evaluations
- Business administration
- Marketing
- Negotiation
- Budget control
- Product management
- Key performance indicators
- Financial management
- Data analysis
- Risk management
- Partnership development
- Computer skills
- Positive attitude
- Negotiation and conflict resolution
- Managing operations and efficiency
- Customer relationship management
- Staff training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- [State] Driver's License
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time off401k matchPaid sick leaveTeam Building / Company RetreatsTimeline
Rural Mail Carrier
USPS
02.2014 - Current
Bakery Worker
Gigi’s Cupcakes
01.2012 - 06.2014
Head Chef/ Owner
Sun-Kai Chinese Restaurant
05.2009 - 12.2011
No Degree - Basic
ICC
High School Diploma -
Tupelo High School
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