Kimmone Scales
Temple,TX
Summary
Dedicated professional with successful experience in fast-paced office settings. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Substitute Teacher, 9-12
Belton Independent School District
04.2024 - Current
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Supervised lunchroom and recess activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Juvenile Probation Officer
Bell County Juvenile Services
09.2023 - 04.2024
- Conducts ongoing assessments and interviews of risk; arranges needed support services, makes recommendations, and provides appropriate supervision of all juveniles on caseload promptly
- While supervising juveniles on probation provided mentorship by demonstrating and teaching essentials to life, leadership, and personal responsibility
- Reviewed, evaluated and summarized police reports when a juvenile was apprehended by law enforcement and made recommendations including the critical decision whether to detain the juvenile or release to a parent or guardian
- Demonstrated sound judgment while under pressure, including life-threatening situations, to maintain safety for people and property
- Composed, received, and distributed outgoing correspondence, reviewed it for correct format, punctuation, spelling, grammatical accuracy, correctness, and complete address.
Child Welfare Specialist
Oklahoma Dept of Human Services
04.2023 - 08.2023
- Advised clients on community resources, made referrals, and devised realistic treatment plans
- Accessed and articulated the concept of child safety without own biases with communication with supervisor
- Evaluated and summarized all relevant and appropriate information gathered during the investigation and completed all required forms accurately and promptly
- Executed specific policies and procedures for child protective services and understood policy requirements of ethical practice while conducting interviews
- Facilitated family meetings to ensure communication and collaboration between family members.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
Substitute Teacher
Ponca City Public Schools
04.2021 - 04.2023
- Fulfill short and long-term teaching engagements at various schools and across grades K-12
- Apply effective classroom management methods to ensure students behave and engage with each lesson
- Set clear expectations for students and maintain and enforce all classroom rules
- Adapt teaching strategies to each student's requirements, including those with barriers to learning
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Member Solutions Senior Specialist
USAA Corporate Office
11.2017 - 03.2020
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Trained new personnel regarding company operations, policies, and services
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions
- Researched and analyzed problems and provided recommendations to solve issues
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Performed effective formal / informal coaching and mentorship to various associates in an impactful, and collaborative manner.
Education
Bachelor Of Science - Business Administration
Methodist University
Fayetteville, NC12.2016
Skills
- Attention to detail
- Time management
- Conflict resolution
- Multi-Tasking
- Collaboration
- Strong writing skills
- Business Administration
- Team Leadership
- Strategic Planning
- Time Management
Certification
Human Resource Specialist
Timeline
Substitute Teacher, 9-12
Belton Independent School District
04.2024 - Current
Juvenile Probation Officer
Bell County Juvenile Services
09.2023 - 04.2024
Child Welfare Specialist
Oklahoma Dept of Human Services
04.2023 - 08.2023
Substitute Teacher
Ponca City Public Schools
04.2021 - 04.2023
Member Solutions Senior Specialist
USAA Corporate Office
11.2017 - 03.2020
Bachelor Of Science - Business Administration
Methodist University
Human Resource Specialist
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