KIMMONE SCALES
TEMPLE
Summary
Results-driven office professional with extensive experience in dynamic environments. Known for exceptional organizational abilities, and a proven track record of managing multiple projects with high accuracy. Expertise includes customer relationship management, human resources, strategic planning, and effective time management. Adept at thriving under pressure while adapting to challenges to elevate organizational objectives.
Overview
7
7
years of professional experience
Work History
Substitute Teacher/ Office Assistant
Belton Independent School District
04.2024 - Current
- Repeatedly requested as a substitute teacher by teachers, based on excellent past referrals and trusted performance.
- Implemented proactive behavior management strategies and positive reinforcement to maintain a productive learning environment.
- Maintained meticulous attendance and assignment records, ensuring compliance with district policies.
- Facilitated a positive and safe environment. Frequently dealt with diverse personalities, potential conflicts, and adapted to different classroom environments, lesson plans, and student needs.
- Demonstrated effective classroom management and disciplinary skills, promoting a conducive learning atmosphere.
Juvenile Probation Officer
Bell County Juvenile Services
09.2023 - 04.2024
- While supervising juveniles on probation, I provided mentorship by demonstrating and teaching the essentials of life, leadership, and personal responsibility.
- Reviewed, evaluated, and summarized police reports when juveniles were apprehended by law enforcement, and made recommendations, including critical decisions about whether to detain juveniles or release them to a parent or guardian.
- Demonstrated sound judgment while under pressure, including life-threatening situations, to maintain safety and compliance.
- Conducted comprehensive risk assessments and interviews, arranged support services, and provided supervision for the juvenile caseload, ensuring timely interventions.
- Provided mentorship and guidance, fostering personal and professional development.
- Managed a high-volume caseload, demonstrating excellent organizational and time-management skills.
Child Welfare Specialist
Oklahoma Dept of Human Services
04.2023 - 08.2023
- Advised clients on community resources, made referrals, and devised realistic treatment plans.
- Evaluated and summarized all relevant and appropriate information gathered during investigations, and completed all required forms accurately and promptly.
- Executed specific policies and procedures for child protective services and understood policy requirements of ethical practice while conducting interviews.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development. Advised clients on community resources, and developed individualized treatment plans.
- Conducted thorough investigations, evaluating and summarizing relevant information.
- Ensured compliance with child protective services policies and ethical standards.
- Facilitated family meetings, demonstrating strong communication and mediation skills.
Substitute Teacher
Ponca City Public Schools
04.2021 - 04.2023
- Fulfill short and long-term teaching engagements at various schools and across grades K-12
- Applied effective classroom management methods to ensure students behave and engage with each lesson
- Set clear expectations for students and maintain and enforce all classroom rules
- Adapt teaching strategies to each student's requirements, including those with barriers to learning
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Maintained day-to-day classroom management and discipline to promote learning initiatives
- Fostered inclusive learning environments across K-12, adapting teaching methods to diverse student needs and promoting active engagement
Member Solutions Senior Specialist
USAA Corporate Office
11.2017 - 03.2020
- Responded to over 75 customer requests, offering excellent support and tailored recommendations to address needs daily
- Trained new personnel regarding company operations, policies, and services
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions
- Researched and analyzed problems and provided recommendations to solve issues
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Performed effective formal/informal coaching and mentorship to various associates in an impactful, and collaborative manner
Education
Bachelor of Science - Human Resources Management
Tarleton State University
Stephenville, TX08-2025
Bachelor of Science - BUSINESS ADMINISTRATION
Methodist University
Fayetteville, NC12.2016
Skills
- Time management
- Conflict resolution
- Multi-tasking
- Collaboration
- HR policies compliance
- Workforce planning
- Training support
- Microsoft office
- Business administration
- Office administration
- Conflict management
- HR policies
- Benefits administration
- Administrative support
Accomplishments
- The Society for Collegiate Leadership & Achievement
- President’s List designation
- Beta Gamma Sigma
Timeline
Substitute Teacher/ Office Assistant
Belton Independent School District
04.2024 - Current
Juvenile Probation Officer
Bell County Juvenile Services
09.2023 - 04.2024
Child Welfare Specialist
Oklahoma Dept of Human Services
04.2023 - 08.2023
Substitute Teacher
Ponca City Public Schools
04.2021 - 04.2023
Member Solutions Senior Specialist
USAA Corporate Office
11.2017 - 03.2020
Bachelor of Science - Human Resources Management
Tarleton State University
Bachelor of Science - BUSINESS ADMINISTRATION
Methodist University
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