Summary
Overview
Work History
Education
Skills
Timeline
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Kimmy Anderson

Charlotte,NC

Summary

Highly detail-oriented and results-driven Order Management and Customer Operations Specialist with over 10 years of experience in sales support, customer service, and order processing. Adept at resolving order issues swiftly, collaborating with cross-functional teams, and maintaining operational efficiency in high-volume environments. Passionate about delivering exceptional patient and customer care through data-driven decision-making, and process optimization.

Overview

26
26
years of professional experience

Work History

Inside Sales Support Specialist / Sr. Customer Service Rep

Sion Brands
Remote, NC
05.2024 - 02.2025
  • Managed end-to-end order processing for medical and dental accounts, ensuring accuracy across systems.
  • Reviewed inventory, and coordinated with production and shipping for timely order fulfillment.
  • Created and verified EDI documents; ensured clean order data for reporting and trend analysis.
  • Fielded customer calls to resolve order discrepancies, and provided real-time updates.
  • Trained junior reps and supported documentation for internal workflows.

Customer Service & Order Entry Specialist

Barnhardt Manufacturing Co.
Charlotte, NC
09.2016 - 04.2024
  • Processed high-volume customer orders, and maintained up-to-date records in ERP systems.
  • Handled freight traffic control, scheduling, rate negotiations, and damage claims.
  • Prioritized and responded to customer inquiries, with a focus on first-contact resolution.
  • Oversaw product setup and account creation, and supported the team in invoice and payment processing.
  • Collaborated cross-functionally to maintain inventory levels, and ensure on-time deliveries.

Customer Service Representative

Scotts Lawn Service
Indian Trail, NC
01.2014 - 08.2016
  • Managed customer accounts, handled inbound calls, and resolved billing issues.
  • Conducted outbound calls to assess satisfaction and recover receivables.
  • Maintained database accuracy, assisted with service issue coordination, and reporting.
  • Communicated with technicians and internal teams for service follow-up and resolution.

Collections Representative

CitiFinancial
Fort Mill, SC
01.2002 - 05.2013
  • Maintained 160+ delinquent accounts, negotiated payment plans, and ensured compliance.
  • Delivered high-call volume collections with effective dispute resolution techniques.

Direct Sales Agent

Pepsi-Cola Company
Winston-Salem, NC
01.1999 - 08.2001
  • Exceeded monthly sales targets by 25%; processed and tracked sales orders.
  • Engaged with over 130 customers daily, providing product recommendations and support.

Education

Bachelor of Science - Business Administration

High Point University
High Point, NC
12.2001

Skills

  • Order Exception and Resolution Handling
  • Cross-functional collaboration
  • CRM and ERP systems
  • Invoice and EDI Document Processing
  • Root Cause Analysis and Trend Identification
  • Microsoft Excel and Google Sheets
  • Customer Experience and Problem Resolution
  • Data Integrity and Reporting

Timeline

Inside Sales Support Specialist / Sr. Customer Service Rep

Sion Brands
05.2024 - 02.2025

Customer Service & Order Entry Specialist

Barnhardt Manufacturing Co.
09.2016 - 04.2024

Customer Service Representative

Scotts Lawn Service
01.2014 - 08.2016

Collections Representative

CitiFinancial
01.2002 - 05.2013

Direct Sales Agent

Pepsi-Cola Company
01.1999 - 08.2001

Bachelor of Science - Business Administration

High Point University

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Kimmy Anderson