Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Kim N. Nguyen

Summary

Business Analyst with extensive experience at DXC Technology, specializing in requirements gathering and stakeholder engagement. Proven ability to convert user needs into effective solutions, facilitating cross-functional collaboration and driving process improvements. Achieved significant cost savings through successful automation initiatives. Strong critical thinking and relationship-building skills contribute to project success.

Overview

7
7
years of professional experience

Work History

Business Analyst

DXC Technology
New Orleans, LA
02.2019 - 06.2024
  • Developed functional specifications documents outlining project scope and deliverables.
  • Facilitated cross-functional brainstorming sessions to drive collaborative problem-solving.
  • Collaborated with stakeholders to define requirements for new projects.
  • Created detailed process flows and user stories to document system design solutions.
  • Identified gaps between current operations and desired future state.
  • Gathered feedback from end users to address usability issues in applications.
  • Translated user needs into actionable tasks for IT teams.
  • Identified cost-saving opportunities through process automation initiatives.

Client Service Representative

Orleans Parish Assessor's Office
New Orleans, LA
02.2017 - 02.2019
  • Resolved customer inquiries and complaints via phone, email, or other communication channels.
  • Developed strong relationships with customers through friendly interactions and problem-solving abilities.
  • Performed administrative tasks such as filing documents and responding to emails.
  • Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Audited customer account information to identify issues and develop solutions.

Education

Bachelor of Science - Computer And Information Systems

Tulane University
New Orleans, LA
12-2019

Skills

  • Requirements gathering
  • Process mapping
  • User story creation
  • Stakeholder engagement
  • Critical thinking
  • Problem solving
  • Documentation creation
  • Cross-functional collaboration
  • Relationship building
  • Business process modeling
  • Agile methodologies
  • Microsoft Office Suite

References

References available upon request.

Timeline

Business Analyst

DXC Technology
02.2019 - 06.2024

Client Service Representative

Orleans Parish Assessor's Office
02.2017 - 02.2019

Bachelor of Science - Computer And Information Systems

Tulane University

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