Kim Ngan T. Huynh
Glen Allen,VA
Summary
Compassionate Nurse Case Manager offering over 10 years of experience working with patients and families to facilitate smooth transitions following discharge from medical facilities. Committed to working collaboratively with health plan, leadership and department coordinators to achieve highest quality of patient satisfaction. Well-versed in developing individualized care plans and advocating patient welfare. Skilled in creating and implementing processes to improve patient care and cultivate support teams. Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. Experienced Hospice Nurse with background in home and institutional care. Works gently with patients and family to provide comfort and palliative care. Supports family with extensive resources and information concerning end-of-life events and expectations. Maintains round-the-clock availability to patients and families. Patient-oriented Nurse with 7 years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise with Hospice, Med-Surg, Psychiatry Behavioral/Mental Health, Medicaid specialties.
Overview
21
21
years of professional experience
1
1
Certification
Work History
RN Case Manager
Aetna Medicaid
07.2020 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Optimized resource utilization by identifying opportunities for cost containment while maintaining quality of care.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Streamlined discharge planning processes, ensuring a smoother transition for patients back to their homes or other facilities.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Mentored new nursing staff, facilitating a faster learning curve and increased overall team efficiency.
- Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Implemented evidence-based practices to improve overall clinical performance and patient outcomes.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
- Participated in quality improvement initiatives aimed at enhancing the delivery of nursing care within the organization.
- Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Assisted in the development of policies and procedures that improved the efficiency of case management processes within the organization.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Implemented aspects of patient care under physician orders and sought clarification when needed to promote safety, quality and cost-efficient care.
- Gathered and recorded patient health information and data to assess, identify and manage characteristics that affect care outcome.
- Educated patients and families on available community resources, facilitating access to necessary support services.
Registered Nurse Case Manager, Hospice
Bon Secours Hospice
03.2019 - 05.2020
- Improved patient satisfaction by providing compassionate and comprehensive care to hospice patients and their families.
- Collaborated with interdisciplinary team members for optimal patient outcomes in end-of-life care.
- Developed individualized patient care plans, addressing physical, emotional, and spiritual needs of patients and families.
- Streamlined communication among healthcare providers, ensuring timely implementation of treatment modifications for better symptom management.
- Educated patients and families on disease progression and available resources, fostering a sense of empowerment and informed decisionmaking.
- Conducted thorough assessments of new hospice referrals to determine eligibility for services, facilitating efficient patient admission processes.
- Managed caseloads efficiently by prioritizing tasks according to urgency and complexity, ensuring all patients received appropriate attention.
- Fostered strong relationships with community agencies to provide additional support services to hospice patients and their caregivers.
- Actively participated in quality improvement initiatives aimed at enhancing overall hospice program effectiveness.
- Served as an advocate for patients'' rights and preferences throughout the end-of-life care process, promoting dignity and autonomy.
- Coordinated seamless transitions between different levels of care by collaborating with hospital staff, nursing home personnel, or private caregivers as needed.
- Provided regular updates to attending physicians regarding patient status changes, enabling timely interventions when necessary.
- Enhanced team efficiency through consistent documentation practices that ensured accurate record-keeping for clinical review meetings.
- Facilitated family meetings to address concerns or conflicts surrounding end-of-life decisions, promoting open dialogue among loved ones during challenging times.
- Implemented creative pain management strategies tailored to individual patient needs, alleviating discomfort while minimizing side effects from medications.
- Supported bereaved family members through follow-up visits or phone calls after a patient''s passing, offering grief resources as needed.
- Evaluated the effectiveness of current patient care plans through regular reviews, identifying areas for improvement and adjusting interventions accordingly.
- Maintained compliance with all relevant regulations and accreditation standards by staying up-to-date on industry trends and policy changes.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Collaborated with healthcare providers to drive continuity of care.
- Conducted in-home visits to provide supportive services.
- Managed caseload to satisfy multiple patients with diverse needs.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Provided patient and family education on available resources and self-care strategies.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
Registered Nurse Case Manager, Hospice
Hospice of VA
05.2017 - 03.2019
- Same as above
- Improved patient satisfaction by providing compassionate and comprehensive care to hospice patients and their families.
- Collaborated with interdisciplinary team members for optimal patient outcomes in end-of-life care.
Registered Nurse, Behavioral Health
St. Mary’s Hospital of Bon Secours
08.2015 - 05.2017
- Improved patient outcomes by consistently providing high-quality, evidence-based nursing care to behavioral health patients.
- Enhanced interdisciplinary collaboration through effective communication with team members for optimal patient care.
- Contributed to a reduction in medication errors by diligently administering medications and monitoring for side effects.
- Promoted patient safety and well-being by conducting thorough risk assessments and implementing appropriate interventions.
- Maintained timely, accurate, and confidential documentation of patient care, progress, and responses to treatment plans.
- Assisted in the development of individualized care plans that incorporated evidence-based practices and considered each patient''s unique needs.
- Provided therapeutic crisis intervention techniques when necessary to de-escalate potentially harmful situations involving patients or staff members.
- Delivered psychoeducation on mental health conditions, coping strategies, and relapse prevention methods to patients and their families.
- Collaborated closely with psychiatrists to ensure appropriate medication management based on individual patient needs.
- Participated in ongoing professional development opportunities related to behavioral health nursing best practices for continuous improvement in clinical knowledge and skillset.
- Actively participated in discharge planning meetings by collaborating with the multidisciplinary team members to create comprehensive aftercare plans for successful community reintegration.
- Assessed and reported changes in patients'' mental status, working closely with the treatment team to appropriately adjust care plans.
- Evaluated and updated care plans regularly based on ongoing assessments of patients'' progress, ensuring best possible outcomes.
- Partnered with social workers, counselors and doctors to develop plans of care.
- Administered medications and assessed side effects, successes and failures of new medications.
- Performed standard nursing duties such as drawing blood and physical well check examinations.
- Oversaw care of suicidal patients and acted swiftly to reduce risk of harm to themselves or others.
- Explained useful coping methods to relieve depression and anxiety.
- Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions.
- Administered medication and treatments to patients to observe and record responses.
- Performed patient assessments to monitor expected response to medications and altering treatment plans.
- Monitored vital signs, nutritional intake and signs and symptoms of complications to report deviations to supervisor.
- Monitored primary care needs for patients to coordinate access to appropriate providers.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Managed patients recovering from medical or surgical procedures.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
Medical-Surgical RN
Carilion Roanoke Memorial Hospital
11.2013 - 08.2015
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Enhanced patient safety through vigilant monitoring and assessment of vital signs, lab values, and symptoms.
- Collaborated with interdisciplinary healthcare team to optimize care quality and continuity for medical-surgical patients.
- Provided compassionate emotional support to patients and families during challenging health experiences.
- Educated patients on disease processes, treatment options, self-care techniques, and medications to promote informed decisionmaking.
- Reduced infection rates by maintaining strict adherence to infection control protocols and sterile technique during wound dressings and invasive procedures.
- Managed complex medication regimens for multiple patients simultaneously while ensuring accuracy in administration and timely delivery of prescribed treatments.
- Performed comprehensive physical assessments on newly admitted patients to establish baseline data for ongoing care planning.
- Advocated for patient needs within the healthcare team to ensure appropriate resources were allocated for optimal recovery outcomes.
- Recognized early warning signs of deteriorating patient conditions, initiating rapid response measures to prevent further complications or emergencies.
- Participated in multidisciplinary rounds, contributing valuable insights from a nursing perspective to improve overall patient management strategies.
- Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
- Utilized critical thinking skills when managing complex cases involving multiple comorbidities or rapidly changing clinical situations.
- Conducted patient and family teaching sessions on discharge planning, postoperative care, and health maintenance to promote successful transitions to home or other care settings.
- Evaluated the effectiveness of implemented nursing interventions by closely monitoring patient progress and adjusting care plans accordingly.
- Demonstrated commitment to professional development through ongoing participation in continuing education opportunities, staying current with best practices in medical-surgical nursing.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Managed care from admission to discharge.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Evaluated patient histories, complaints, and current symptoms.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Managed patients recovering from medical or surgical procedures.
- Monitored patient reactions after administering medications and IV therapies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
RN Float/Resource Pool Registered Nurse
Carilion Roanoke Memorial Hospital
07.2013 - 11.2013
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Managed complex cases of critically ill patients, ensuring optimal treatment plans were executed effectively.
- Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.
- Implemented infection control measures within the unit, maintaining a safe environment for both patients and staff members.
- Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
- Utilized advanced clinical skills such as wound care management or IV therapy administration, leading to faster recovery times for patients treated under my supervision.
- Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Monitored patient reactions to drugs and carefully documented findings.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Organized and managed care of patients undergoing various therapies and procedures.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Educated family members and caregivers on patient care instructions.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Nursing Assistant Intern
Float Pool at Carilion Roanoke Memorial Hospital
12.2010 - 07.2013
- Improved patient satisfaction by providing compassionate and attentive care.
- Assisted nurses with daily tasks, streamlining workflow for increased efficiency.
- Enhanced patient comfort by promptly addressing concerns and needs.
- Facilitated patient mobility, contributing to quicker recovery times.
- Enhanced patient care by providing assistance with daily living activities and maintaining a clean, safe environment.
- Supported nursing staff in administering medications, monitoring vital signs, and conducting regular assessments for optimal patient health.
Pharmacy Technician
Walgreens
01.2003 - 01.2005
- Pharmacy technician
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Education
Associate Degree in Nursing - RN
Virginia Western Community College
Roanoke05.2013
Bachelor Degree - Biology (Chemistry Minor)
Virginia Commonwealth University (VCU)
Richmond, VA06.2010
Associate Degree - Science & Health
J. Sargeant Reynolds Community College
Richmond, VA05.2007
High School Diploma -
Northside High School
Roanoke, VA06.2000
Skills
- Healthcare regulations
- Quality Improvement
- Community Resources
- Clinical assessment
- Chronic Disease Management
- Care Coordination
- HIPAA Compliance
- Medication Management
- Discharge Planning
- Utilization review
- Multidisciplinary Approach
- Case Evaluation
- Home care management
- Community Resource Referrals
- Interdisciplinary Collaboration
- Medication monitoring
- Care Planning
- Case Management
- Care Delivery
- Infection Control
- Patient Examination
- Vitals monitoring
- Treatment Preparation
- Documentation
- Patient Condition Monitoring
- Needs Assessment
- Direct Patient Care
- Wound Care
- Preventive health
- Effective Communication
- Monitoring Vital Signs
- Tracheostomy Care
- Problem-solving abilities
- Intake and discharge
- Oxygen saturation standards
- Preventive Healthcare
- Time management abilities
- Patient Care Assessment
- Task Prioritization
- Time Management
- Accurate Documentation
- Immunizations and Vaccinations
- Multitasking
- Procedure Assistance
- ICD-10
- Critical Thinking
Certification
RN (VA certified/licensed Registered Nurse – Multi-State Privilege)
References
- Patricia Stone, Associate Manager Clinical Health Services, StoneP@aetna.com, 959-230-3685
- Robyn Nicholas-Barnes, Case Manager at Aetna Better Health of VA with Medicaid, robynnich@msn.com, (804) 663-8099
- Rachel Taylor, RN case manger, (804) 357-4076
- Barbara Redford, RN case manager hospice, Barbara_Redford@bshsi.org, (804) 687-0146 / (804) 288 – 636381
- Vincent Achenbach, RN case manager, Vincent_Achenbach@msn.com, (804) 370-5750
Languages
Vietnamese
Native or Bilingual
Timeline
RN Case Manager
Aetna Medicaid
07.2020 - Current
Registered Nurse Case Manager, Hospice
Bon Secours Hospice
03.2019 - 05.2020
Registered Nurse Case Manager, Hospice
Hospice of VA
05.2017 - 03.2019
Registered Nurse, Behavioral Health
St. Mary’s Hospital of Bon Secours
08.2015 - 05.2017
Medical-Surgical RN
Carilion Roanoke Memorial Hospital
11.2013 - 08.2015
RN Float/Resource Pool Registered Nurse
Carilion Roanoke Memorial Hospital
07.2013 - 11.2013
Nursing Assistant Intern
Float Pool at Carilion Roanoke Memorial Hospital
12.2010 - 07.2013
Pharmacy Technician
Walgreens
01.2003 - 01.2005
Associate Degree in Nursing - RN
Virginia Western Community College
Bachelor Degree - Biology (Chemistry Minor)
Virginia Commonwealth University (VCU)
Associate Degree - Science & Health
J. Sargeant Reynolds Community College
High School Diploma -
Northside High School
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