Kim Novak L. Hekekia
Prescott,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Personable Service Coordinator offering 28 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company service and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
27
27
years of professional experience
Work History
Service Coordinator
KONE INC.
Honolulu, HI
01.2015 - 03.2022
- Maintained effective customer service by responding to service requests quickly to increase overall customer satisfaction on timely basis.
- Efficiently assisted field technicians with scheduling and maintaining scheduled standbys as well as daily support to coverage.
- Monitored priorities and liaised between service maintenance team and management, delegating and supporting all concerned.
- Contributed to development, implementation and execution of maintenance programs.
- Managed efficient teams of up to 23 field technicians.
- Analyzed account information to improve and optimize customer relations, resulting in overall customer satisfaction.
- Reduced time to complete service calls and expertly retained key customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided back up for customer service managers.
Administrative Coordinator
HONOLULU ROOFING, LLC.
Honolulu, HI
08.2012 - 05.2014
- Prepared detailed documents and reports in adherence administrative processes.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Completed bi-weekly payroll for 15 employees.
- Made travel arrangements for staff members.
Office Administrative Assistant
WILLIAMS HAWAII
Honolulu, HI
06.1994 - 08.2012
- Created and updated records and files to maintain document compliance.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Authored business documents to organize and emphasize information quickly and effectively.
- Sorted, opened and routed mail and deliveries to meet business requirements.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Conducted research to assist with routine tasks and special projects.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
Education
Associate of Science - Office Administration Technology
Windward Community College
Kaneohe, HI05.1994
Skills
- Administrative Duties
- Employee Timesheet Processing
- Customer Relations
- Operational Efficiency
- Scheduling and Coordinating
- Accounts Payable and Accounts Receivable
- Payroll Administration
- Collection Calls
- Correcting Discrepancies
- Compliance Requirements
- Travel Coordination
- MS Office
- SAP Enterprise software to manage business operations and customer relations
Timeline
Service Coordinator
KONE INC.
01.2015 - 03.2022
Administrative Coordinator
HONOLULU ROOFING, LLC.
08.2012 - 05.2014
Office Administrative Assistant
WILLIAMS HAWAII
06.1994 - 08.2012
Associate of Science - Office Administration Technology
Windward Community College
Similar Profiles
Samuel DycheSamuel Dyche
Elevator Mechanic at Kone Inc.Elevator Mechanic at Kone Inc.
Kyle SkibelKyle Skibel
Elevator Mechanic at KONE INC.Elevator Mechanic at KONE INC.
Matthew WhyteMatthew Whyte
Manager - Escalator Technology at KONE Inc.Manager - Escalator Technology at KONE Inc.