Kimone Kerr
Ocala,FL
Summary
Experienced International Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
12
12
years of professional experience
Work History
Program Manager
Exuberant Hospitality Group
08.2019 - Current
- Partnered with multiple stakeholders to determine appropriate programs to fulfill seasonal and temporary staffing needs to support key business objectives.
- Full life-cycle program administration from in-country hiring events through US departure or new work site assignment.
- Partner with legal stakeholders to ensure compliance with Government Foreign Guest Worker Programs and preparation of required documentation.
- Manage processes to ensure compliance with all state and federal guidelines as well as visa sponsor regulations.
- Source, screen and extend job offers to prospective visa beneficiaries.
- Assist in gathering and preparation of required documentation for sponsor program approvals and filings.
- Complete required sponsor check-ins pre-and post-arrival.
- Work with site leaders to manage and coordinate interviews, housing, arrivals, and departures.
- Manage worker arrival processes and itineraries through coordination with sponsors, workers, and site management to ensure proper onboarding.
- Generate and maintain area resources guides for compliance requirements, housing, reimbursement, and other important information related to the foreign labor programs.
- Coordinate trainings with Operations and assist with the setup of shared websites for communication.
- Compliance, training, or special events.
- Ensure reimbursement of any travel costs per Government regulation within first week of Associate arrival
- Ensure hours requirements is met for both J1 and H2B programs.
- Notify appropriate parties regarding early departures/termination/abscond or other notification events.
- Track and report cultural activities provided by sites.
- Coordinate, track and report arrival and departures of foreign labor associates to sites, including housing information.
- Provide and update important information to MasterCorp sites in preparation for arrival of J1/H2B visa holders.
- Gather and maintain required information related to hours worked and other employer requirements related to wages, housing, etc.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Implemented agile methodologies into program management processes, increasing adaptability in dynamic environments.
Program Manager
The Exuberant Overseas Placement Agency
06.2016 - 05.2023
- Supervise recruiters on J1 Cultural Exchange Programs, Teacher's Exchange in China and USA Programs, H2B Adult Work Programs
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Hired exceptional candidates and effectively lead staff to maximize productivity and eliminate process lags
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailored approach to individual markets
- Evaluated and decided upon key investments in equipment, infrastructure and talent
- Led company to successful service launch and growth by developing initial product roadmap and go-to-market strategy
- Increased revenue and supported sales activities while building and maintaining consistent relationships and management practices with employees
- Oversaw global business development and partner relationships, enabling footprint expansion into new markets
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
Intl Business Development Contractor
UNITE MANAGEMENT SERVICES
04.2019 - 08.2021
- Coordinated innovative strategies to accomplish objectives and boost long-term profitability
- Generated new business with marketing initiatives and strategic plans
- Devised effective marketing, sales and other promotional initiatives
- Established relationships with key decision-makers within customer's organization to promote growth and retention
- Helped incorporate product changes into marketing message to drive customer engagement and firm profits
- Created reports and presentations detailing business development activities
- Streamlined operational efficiencies by delivering recommendations for knowledge-based processes and procedures
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
Park service area supervisor
Cedar Point Amusement Park
04.2016 - 08.2016
- Administered training to new employee of the park services department
- Plan Park events and ensure cleanliness of events location
- Built positive relationships with team members to achieve smooth and productive program experience
- Planned engaging activities and field trips to bring material to life.
Park Services Supervisor
Cedar Point Amusement Park
05.2014 - 08.2014
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages
- Ordered new supplies and food to maintain service levels
- Maintained health and food safety standards at all stages, from storage through delivery.
BPO Supervisor
Elephant Teleperformance
01.2012 - 08.2013
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Created efficient work schedules for each team member to maintain deadlines and fully staff shifts
- Introduced team contests and goals to enhance productivity and improve employee morale
- Developed training, task and process guidelines and communicated clear and concise directions to employees
- Directed staff and managed annual capital budget
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality
- Evaluated employee performance and coached and trained to improve weak areas.
Education
Bachelor of Science - Nursing
University of The West Indies
Kingston, Jamaica11.2017
Skills
- Business planning
- Business administration
- Financial Management
- Program oversight
- Consulting
- Business Development
- Staff Management
- Leadership
- Cultural awareness
- Teambuilding
- Operations Management
- Quality Assurance
- Compliance Enforcement
- Resource Management
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Program Manager
Exuberant Hospitality Group
08.2019 - Current
Intl Business Development Contractor
UNITE MANAGEMENT SERVICES
04.2019 - 08.2021
Program Manager
The Exuberant Overseas Placement Agency
06.2016 - 05.2023
Park service area supervisor
Cedar Point Amusement Park
04.2016 - 08.2016
Park Services Supervisor
Cedar Point Amusement Park
05.2014 - 08.2014
BPO Supervisor
Elephant Teleperformance
01.2012 - 08.2013
Bachelor of Science - Nursing
University of The West Indies
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