Kimone McIntosh
Far Rockaway,NY
Summary
Adept at managing high-stress situations, I excelled in conflict resolution and customer satisfaction at Mattress Firm Corp, enhancing loyalty through empathetic service. Skilled in warranty claims processing and teamwork, my approach led to significant improvements in client retention and positive feedback, showcasing my problem-solving abilities and dedication to excellence.
Warranty professional prepared for this role. Known for ensuring customer satisfaction and managing warranty claims efficiently. Focused on team collaboration and achieving results, adapting seamlessly to changing needs. Expertise in customer service and problem resolution, combined with reliable and flexible approach.
Qualified [Desired Position] with solid background in warranty management. Demonstrated ability to resolve customer claims effectively and maintain high satisfaction levels. Proven track record of utilizing problem-solving and communication skills to handle complex warranty issues.
Overview
14
14
years of professional experience
Work History
Warranty Representative/Representative/ Representative/Customer Service Representative/Case Management Specialist
Mattress Firm Corp
05.2011 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Maintained detailed records of all warranty claims, facilitating efficient tracking and reporting.
- Assisted customers in navigating the warranty process, leading to a more positive experience.
Education
High School Diploma -
Jamaica High School
Jamaica06-2000
Skills
- Sales experience
- Data entry proficiency
- Customer satisfaction measurement
- Product expertise
- Warranty claims processing
- Claim processing
- Problem-solving abilities
- Multitasking
- Reliability
- Teamwork skills
- Claims adjustment
- Conflict Resolution
Timeline
Warranty Representative/Representative/ Representative/Customer Service Representative/Case Management Specialist
Mattress Firm Corp
05.2011 - Current
High School Diploma -
Jamaica High School
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