Kimone Samuels
pompano Beach
Summary
Dynamic leader with extensive experience in customer service and business operations at Ross Dress for Less. Proven track record of enhancing sales efficiency and implementing effective loss prevention strategies. Expertise in task prioritization and fostering team collaboration. Consistently achieves company goals while upholding high operational standards.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Ross Dress for Less
07.2021 - Current
- In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met
- Managed and supervised all areas assigned by the Store Manager while following policies regarding customers, associates, and merchandising.
- Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working
- Ensures proper scheduling of Associates to meet business objectives
- Executed special assignments to support leadership objectives and enhance operational efficiency
- Administered payroll by editing daily punches, ensuring Associate scheduling compliance, and transmitting Sunday payroll.
- Assists in recruiting, hiring, training and developing non-exempt Associates
- Communicates any variances to Company standards to the Store Manager
- Analyzed store reports to evaluate controllable expenses and assess overall store performance
- Assists in the management of and continuous monitoring of actual expenditures to be within budget
- Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends
- Ensures compliance with all State, Local and Federal regulations
- Ensures compliance of Ross personnel policies and procedures
- Communicated Associate Relations incidents to the Store Manager or District Manager.
- Trained Associates on recovery, sizing, and markdowns to ensure compliance with Company standards and best practices
- Ensures merchandise is presented and organized according to Company merchandising guidelines
- Urgently manages merchandise processing to the sales floor within the expected Company timeframe
- Maintains adherence to Company safety policies and ensures the safety of Associates and Customers
- Understands that safety is the number one priority and practices safe behaviors in everything they do
- Ensures all Associates understand and can execute emergency operating procedures
- Manages Store to ensure a clean, neat, easy to shop environment
- Assists with training Associates on Loss Prevention awareness and Store shortage goals
- As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers
- Safeguards confidential information, cash and credit card information and merchandise
- Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness
- Assists in leading the annual inventory process including preparation and execution of inventory guidelines
- Monitors mark-out-of-stock policy to ensure proper administration
- Ensures Public View Monitor (PVM) system is maintained properly
Newborn Care Specialist
Self-employeed
Beverly Hills
12.2016 - Current
- Provided expert infant care, focusing on development and special needs of preemies or medically vulnerable babies.
- Monitored and addressed common health issues like cradle cap, diaper rash, and gastroesophageal reflux disease (GERD) to promote infant health.
- Soothing infants and promoting consistent sleep patterns to enhance overall well-being.
- Facilitated baby feeding by preparing bottles and assisting with breastfeeding techniques.
- Administered diaper changes, baths, and tummy time to enhance hygiene and support physical development.
- Maintained detailed logs of sleeping, feeding, and changing times to aid family in creating consistent routines.
- Organized nursery space and managed laundry for baby clothing to maintain cleanliness.
Area Supervisor
Ross Dress for Less
07.2019 - 04.2020
- Managed a specific, assigned area of the Store and supervised Store operations as Manager on Duty.
- Opened and closed the Store, supervised Associates, and maintained a friendly shopping environment.
- Ensure proper merchandise presentation, and maintain a clean work area at all times.
- Executed and supervised operational processes, ensuring compliance and efficiency throughout Store operations.
- Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working.
- Monitored Associates' adherence to Company standards at the Front End.
- Maintained high energy and presence at the Front End, ensuring smooth customer flow and minimizing wait times.
- Trains and coaches Associates on cash registers, shortage control policies and other Front End procedures.
- Managed Retail Associates' break schedule for backups, lunches, and breaks.
Receiving / Stockroom / Area Supervisor
Ross Dress for Less
03.2017 - 01.2018
- Developed and implemented shipping and receiving processes to maximize loss prevention.
- Supervised and trained stockroom employees to enhance team efficiency and knowledge.
- Trained stockroom staff on prompt merchandise replenishment standards to improve sales opportunities on main floor.
- Conduct quality inspections of new merchandise upon arrival.
- Enhanced sales efficiency by creating and maintaining merchandise organizational structure, staff's work schedules, and regular task lists.
- Maintain all back areas, offices and stockrooms to company standards of cleanliness.
- Organize and prepare merchandise for display on the selling floor.
- Take on full responsibility for the store in the Store Manager’s and Assistant Manager’s absence.
Sales Associate
Ross Dress for Less
12.2016 - 03.2017
- Executed re-merchandising and price markdowns to maintain competitive pricing and product visibility.
- Assisted in setting up engaging store displays to enhance customer experience.
- Ensured merchandise was hard tagged and displayed on the sales floor in accordance with company standards.
Sales Associate
Express
09.2016 - 12.2016
- Delivered exceptional customer service during sales interactions, assisting customers with their purchases.
- Maintained product availability and proper sizing on the sales floor to optimize customer experience.
- Trained new employees in customer service techniques to enhance team performance.
- Stocked shelves with merchandise to ensure availability for customers.
Education
London Academy -
London Academy
London, England01-2003
St .Andrew Technical High School -
St .Andrew Technical High School
Jamaica01-2002
Skills
- Retail Analytics
- Inventory Management
- Task management
- Planning and prioritization
- Store equipment usage
- Physical mobility
- Physical agility
- Heavy lifting
- Business Acumen
- Leadership by example
- Collaborates
- Excellent Customer service skills
- Quality customer service
- Independent judgment
References
Available upon request.
Timeline
Assistant Manager
Ross Dress for Less
07.2021 - Current
Area Supervisor
Ross Dress for Less
07.2019 - 04.2020
Receiving / Stockroom / Area Supervisor
Ross Dress for Less
03.2017 - 01.2018
Newborn Care Specialist
Self-employeed
12.2016 - Current
Sales Associate
Ross Dress for Less
12.2016 - 03.2017
Sales Associate
Express
09.2016 - 12.2016
London Academy -
London Academy
St .Andrew Technical High School -
St .Andrew Technical High School