Kimora Felton
Conway,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Horry Telephone Cooperative Inc.
Conway, SC
03.2023 - 03.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Reviewed applications for probate and ensured accuracy of all information provided.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Analyzed pay data and made adjustments in accordance with company policies.
- Developed and implemented strategies to meet sales quotas.
- Responded to customer emails in a courteous and efficient manner.
- Greeted customers warmly upon arrival at the store or via phone call.
- Gathered information from customers to accurately diagnose system issues and ensure successful resolutions were achieved.
Administrative Manager
Baker's Residential Experts
Conway, SC
01.2020 - 06.2023
- Obtained work/job permits with Horry County.
- Verified all insurance and obtain precertification approvals
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Managed incoming telephone calls
- Maintained daily calendars, set appointments with clients and n daily office events.
- Supervised administrative staff and provided training and orientation to new staff.
- Communicated with and provided guidance for external vendors and service providers to ensure organization, department and work unit's business needs were met.
- Received payments and post amounts paid to customer accounts.
- Utilized computerized appointment scheduling system and supported updates
- I was responsible for various task in office and field
Property Consultant
Baker's Properties
Conway, SC
04.2019 - 02.2022
- Provided advice and assistance to customers regarding property purchases and sales.
- Handled customer inquiries regarding available listings, pricing, financing options.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Conducted background checks on applicants.
Customer Service Associate
Walmart Supercenter
Myrtle Beach, SC
07.2018 - 10.2020
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Documented customer correspondence in CRM to track requests, problems and solutions
- Operated cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Examined merchandise to determine problems and evaluate for possible solutions or repair
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Education
GED -
South Carolina Youth Challenge Academy
Certified Veterinary Assistant -
Horry Georgetown Technical College
Skills
- Dispatching
- Professional Demeanor
- Multitasking
- Computer Proficiency
- Understands medical procedures
- Clinical applications
- Meeting arrangements
- Administrative skills
- Team collaboration
- Forklift
- English
- Appointment Setter
- Customer service
- Cashier
- Able to conduct necessary job requirements without additional assistance
- Attention to Detailed
- Organized
- Loading/Unloading
- Verbal/Written Communications
- Reliable
- Inventory management
- Time management
- Microsoft Expert
- Document Preparation
- Rent collection
- Strong negotiation abilities
Career Objective
Administrative Manager, Baker's Residential Experts, Conway, SC
Contact - Summary
Hardworking professional with five years of experience and a proven knowledge of back office operations, administrative support and customer service. Aiming to leverage my abilities to successfully fill the Patient Registrar role at your company.
Languages
English, Fluent
Volunteer Experience
Corps Member Advisor, National Civilian Community Corps, Baltimore, MD, 02/2017, 12/2017
Timeline
Customer Service Representative
Horry Telephone Cooperative Inc.
03.2023 - 03.2024
Administrative Manager
Baker's Residential Experts
01.2020 - 06.2023
Property Consultant
Baker's Properties
04.2019 - 02.2022
Customer Service Associate
Walmart Supercenter
07.2018 - 10.2020
GED -
South Carolina Youth Challenge Academy
Certified Veterinary Assistant -
Horry Georgetown Technical College
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