Kimora Finnih
Houston,TX
Summary
Dynamic customer service professional with extensive experience at Walmart and a proven track record in enhancing customer satisfaction. Skilled in cash handling and complaint resolution, I excel in high-pressure environments, ensuring efficient service delivery and fostering positive customer experiences. Committed to reliability and attention to detail, I consistently achieve operational excellence.
Overview
1
1
year of professional experience
Work History
Manager
Mcdonalds
03.2024 - 03.2025
- Supported training sessions for new staff, fostering a collaborative learning environment.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Supervised daily operations to ensure high standards of service and product quality.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Developed schedules to optimize labor allocation during peak service periods.
Customer Service Representative
Whole Foods Market Inc
11.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
- reccomended, selected, and helped locate and obtain out of stock product based on customer requests
- maintained up-to-date knowledge of product and service changes
- investigating and resolved accounting, service and delivery concerns
Education
High School Diploma -
Elsik High
Houston, TXSkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Customer complaint resolution
- Guest services
- Product knowledge
- Customer inquiries
- Refund handling
- Merchandise restocking
- Up-selling techniques
- Time management
- Multitasking and organization
- Attention to detail
Timeline
Manager
Mcdonalds
03.2024 - 03.2025
Customer Service Representative
Whole Foods Market Inc
11.2023 - 03.2024
High School Diploma -
Elsik High
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