Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimora Kemp

Miami,FL

Summary

Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Overview

3
3
years of professional experience

Work History

Operations Associate

Garage Clothing Store
02.2023 - Current
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
  • Collaborated with other departments to establish smooth implementation of operational processes and procedures.
  • Followed shipping and receiving procedures for goods and materials.
  • Conducted regular inventory audits to prevent stock shortages and losses.
  • Collaborated with peers and other business areas to leverage best practices.
  • Increased customer service success rates by quickly resolving issues.
  • Trained and supervised employees on office policies and procedures.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Lead Brand Representative

Hollister.Co
04.2020 - 02.2023
  • Conducted consumer surveys and analyzed purchasing trends.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Communicated product information with confidence and educated consumers about company.
  • Worked with team to achieve sales goals for products.
  • Provided exceptional customer service to drive satisfaction.

Summer Camp Counselor Assistant

Adults Mankind Organization
06.2022 - 08.2022
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Participated in camp fundraisers and community outreach to secure financial stability for camp and attract new campers.
  • Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
  • Led groups of children safely through variety of camp activities.
  • Organized and guided group activities by leading, coaching, and participating with campers.
  • Supported children by actively listening and offering encouragement.
  • Assisted with meal preparations and clean-ups to maintain clean and organized camp environment and keep campers well-fed.

Front Desk Receptionist

Positive Results
06.2020 - 08.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Assisted with data entry and administrative support tasks to help meet team goals.
  • Maintained physical and computer-based filing systems.
  • Sorted and classified documents into appropriate filing systems for increased traceability.
  • Assisted with document scanning and imaging projects to support accurate file back-up.
  • Examined, categorized, and sorted incoming documents.
  • Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.

Education

Associate of Science - Ultrasound Technician

Broward College
Fort Lauderdale, FL
06.2025

High School Diploma -

North Gardens Senior High School
Miami Gardens, FL
06.2023

Skills

  • Refund Handling
  • Adaptable and Flexible
  • Goal-Setting and Achievement
  • Order Packaging
  • Customer Service
  • Behavior Redirection
  • Administer First Aid
  • Protocol Adherence
  • Team Coordination
  • Information Gathering
  • Data Entry Software
  • Great Eye for Detail

Timeline

Operations Associate

Garage Clothing Store
02.2023 - Current

Summer Camp Counselor Assistant

Adults Mankind Organization
06.2022 - 08.2022

Front Desk Receptionist

Positive Results
06.2020 - 08.2020

Lead Brand Representative

Hollister.Co
04.2020 - 02.2023

Associate of Science - Ultrasound Technician

Broward College

High School Diploma -

North Gardens Senior High School

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Kimora Kemp