Kimora Swain
Milwaukee,WI
Summary
Medical professional with extensive experience in direct patient care and medical office management. Proven track record of achieving high patient satisfaction through effective communication and interpersonal skills. Strong commitment to regulatory compliance and practice standards. Expertise in building trust and rapport with patients to enhance care outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens Pharmacy
12.2023 - Current
- Certified technician. Administers COVID-19 and influenza immunizations.
- Facilitates smooth patient flow: processing prescriptions, coordinating refills, resolving third party rejections, and prior authorizations. Assists with compounding and labeling according to regulatory standards.
- Documents patient information using pharmacy systems; using ICD-10, sig codes, DAW codes to process prescriptions.
- Maintains standards by restocking supplies, monitoring expiration dates, and upholding infection control protocols.
Medical Assistant
Third Coast Foot and Ankle
07.2025 - 09.2025
- Performed direct patient care duties including rooming, preliminary exams, and assisting with in-office procedures such as wound care, injections, casting, and minor surgeries.
- Conducted diagnostic imaging including foot and ankle X-rays and assisted with gait analysis and ultrasound.
- Charted patient visits in real-time as a medical scribe, ensuring accurate and timely documentation.
- Educated patients on post-procedure care, orthopedic devices, and home treatment plans.
Student Intern
Physicians of Internal Medicine and Pediatrics
05.2024 - 08.2024
- Observed and assisted with routine clinical procedures and workflows under physician and nurse practitioner supervision. Supported exam room setup and equipment checks; maintained clean and safe care environments.
- Collected and labeled lab specimens; followed proper handling and transport protocols.
- Recorded vital signs, patient histories, and chief complaints in an EHR system, enhancing documentation accuracy, all verified by nurse practitioner. Reinforced patient and family education through observation and communication.
Patient Care Technician
Davita
05.2023 - 08.2023
- Routinely delivered care to 6-8 patients; Monitoring clinical and vital signs through hemodialysis treatment and performing point-of-care testing. Collaborated with registered nurses and technicians.
- Maintained equipment and supply readiness, ensuring safe and clean patient care areas. Prep and clean stations before and after treatments, adhering to regulatory and safety standards.
- Collected and labeled specimens for lab analysis.
Education
Bachelor of Science - College of Health Sciences
Tennessee State University
Nashville, TN05-2025
Skills
- Vital signs monitoring
- EHR management
- Medical Terminology
- Phlebotomy and specimen collection
- Medication preparation and administration support
- Equipment maintenance
- Immunization administration
- Problem solving and critical thinking
- Medical documentation
- Exam room setup and equipment maintenance
- Event planning
- Patient flow coordination
- Customer service and patient communication
- Team interaction and collaboration
- Time management and organization
- Safety and regulatory compliance
Professional Development
Tennessee Department of Health, Tennessee State University, Meharry Medical College | Professional Healthcare Workshops | November-March 2024
- Hands-on training focused on standard clinical procedures and patient intake protocols.
- HIPAA compliance, vaccine administration guidelines, and community health outreach initiatives.
- Strengthen patient communication and documentation.
Restoration Regulators | Community Outreach Volunteer| January 2025-Current
- Connect with social workers and case managers to promote appropriate living strategies for individuals in recovery.
- Conduct in-person presentations and advocate for sober living resources, emphasizing support structure, and eligibility.
- Build trusted community relationships to expand referral networks and contribute to long-term client success in post-treatment recovery.
Certification
- Certified Pharmacy Technician - Certified Pharmacy Technician Board
- Pharmacy-Based Immunization Administration certification – American Pharmacist Association
- BLS certification – American Heart Association
Timeline
Medical Assistant
Third Coast Foot and Ankle
07.2025 - 09.2025
Student Intern
Physicians of Internal Medicine and Pediatrics
05.2024 - 08.2024
Pharmacy Technician
Walgreens Pharmacy
12.2023 - Current
Patient Care Technician
Davita
05.2023 - 08.2023
Bachelor of Science - College of Health Sciences
Tennessee State University