Summary
Overview
Work History
Education
Skills
Timeline
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Kimora Whack

Gonzales,LA

Summary

Excelled in enhancing customer satisfaction and streamlining operations, achieving a significant increase in loyalty and repeat business. Expert in shift scheduling and adept at fostering team productivity and engagement. I Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

Dollar General Store
02.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Office Assistant

O & J Service Truck
03.2020 - Current
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Ensured timely completion of projects by coordinating resources across multiple teams effectively.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to staff
  • Coordinated and schedule maintenance appointments

Shift Manager

McDonald’s
05.2021 - 10.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Addressed customer concerns in reference to products, services rendered or employee interactions.

Customer Service Representative

C3
02.2021 - 04.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Processed orders, forms, applications, and requests.
  • Created records of customer interactions, transactions, comments, ad complaints.
  • Communicated and coordinated with colleagues as necessary.
  • Provided feedback on the efficiency of the customer service process.

Shipping and Receiving Clerk

FedEx
06.2020 - 02.2021
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Evaluated all orders and ensured accuracy of all forms and informed management for all incomplete orders and verified all client information to deliver all products.
  • Monitored and received all stock, maintained record of all inventory

SR Customer Service Representativ

Sykes Enterprise, Inc
07.2018 - 12.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Shift Manager/Key Holder

Taco Bell
06.2016 - 08.2019
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Maintained a fully-stocked inventory and ordered food supplies, as needed.
  • Opened or closed the restaurant (when responsible for the first or last shift).
  • Balanced the cash register at the end of the shift(s), ensured customer satisfaction and gracefully handled any complaints.

Education

High School Diploma -

C E Murray High School
Greeleyville, SC
05.2018

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Customer Relations
  • Time Management
  • Attention to Detail
  • Customer Service Management
  • Shift Scheduling
  • Scheduling Coordination

Timeline

Assistant Store Manager

Dollar General Store
02.2024 - Current

Shift Manager

McDonald’s
05.2021 - 10.2022

Customer Service Representative

C3
02.2021 - 04.2022

Shipping and Receiving Clerk

FedEx
06.2020 - 02.2021

Office Assistant

O & J Service Truck
03.2020 - Current

SR Customer Service Representativ

Sykes Enterprise, Inc
07.2018 - 12.2019

Shift Manager/Key Holder

Taco Bell
06.2016 - 08.2019

High School Diploma -

C E Murray High School

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Kimora Whack