Proven customer service expert with 4 years of experience resolving complaints and ensuring customer satisfaction. Skilled in cash management and known for exceptional work ethic and integrity. Excelled in building customer rapport and trained peers, enhancing team efficiency without compromising service quality. Demonstrates patience and empathy, achieving positive outcomes in high-pressure environments.
• Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
• Effectively communicated promotions, discounts, and special offers to customers at the point of sale
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Resolved customer complaints regarding pricing errors or product availability with professionalism
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Developed rapport with regular customers by remembering their preferences and providing personalized service
• Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction