Summary
Overview
Work History
Education
Skills
Additional Information
Assessments
Timeline
Generic

Kimore Hunter

Cincinnati,OH

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Drives themselves to be the best, striving for the best possible results and the best possible outcomes in their worth ethic. Amazing computer skills with years of knowledge, very fast typing skills with a WPM of over 250 or higher. A computer geek with a love for helping others.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Connexus Resource Group
10.2022 - 04.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating the company website and placing online orders, improving overall user experience.
  • Resolved at least over 40 customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Furniture Customer Service

Williams-Sonoma, Inc.
04.2022 - 09.2022
  • Following up with customers on inquiries about order status, Checking inventory and locating missing furniture, having an excellent written word with a high WPM of 250 for filing important customer documentation, and scheduling deliveries for furniture appointments.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Delivered personalized recommendations based on individual customer needs, driving sales growth.
  • Assisted over 50 customers or more in navigating the company website or mobile app for self-service options when applicable. Including assistance with online orders.

Walmart Customer Service

Walmart
02.2018 - 05.2020
  • Received more than 50 Calls for Customers about their orders and provided customer care for missing items, refunds, and returns.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time, and productivity.

Education

High school diploma -

Riverview Community High School
Cincinnati, OH
10.2019

Skills

  • Written Communication
  • Microsoft Word/Windows
  • WPM 250 or more
  • Operating Systems
  • Customer service
  • IOS/Android
  • Help Desk
  • Communication skills
  • Computer skills
  • Conflict management
  • Google Docs
  • Phone etiquette
  • Account management
  • Technical support
  • Copywriting
  • AI
  • Quality assurance
  • Marketing
  • Journalism
  • Proofreading

Additional Information

  • Served volunteer work for Mother of Mercy.
  • Served volunteer work for the Cincinnati Salvation Army. (2 years or more)

Assessments

  • Call center customer service, Proficient, 06/01/21, Demonstrating customer service skills in a call center setting
  • Customer service, Proficient, 03/01/21, Identifying and resolving common customer issues

Timeline

Customer Service Representative

Connexus Resource Group
10.2022 - 04.2023

Furniture Customer Service

Williams-Sonoma, Inc.
04.2022 - 09.2022

Walmart Customer Service

Walmart
02.2018 - 05.2020

High school diploma -

Riverview Community High School

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Kimore Hunter