Kimosha Gillings
Aurora,Colorado
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Health Information Specialist
Datavant
12.2023 - Current
- Enhanced the efficiency of medical coding practices by regularly auditing charts and providing feedback to healthcare providers.
- Streamlined the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
- Maintained up-to-date knowledge of industry trends, attending relevant workshops and conferences to continuously improve professional skills.
- Established efficient workflows for medical record requests, reducing processing time without compromising on quality or accuracy.
- Served as a resource for other team members by sharing expertise and knowledge on complex health information management topics, contributing to overall departmental success.
Phlebotomy Technician
Vitalant
01.2023 - 09.2023
- Proficiently and safely collect blood samples from patients using venipuncture or dermal puncture techniques
- Verify patients' insurance coverage, explain benefits, and assist with any pre-authorization requirements
- Received commendation for maintaining a 99% accuracy rate in specimen labeling and documentation
- Consistently received positive feedback from patients for a compassionate and reassuring approach during blood collection procedures.
- Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
Truck Driver
Stevens Transport
06.2021 - 08.2022
- Safely operate and maneuver commercial vehicles, such as trucks and trailers, following traffic laws and regulations
- Verify the accuracy of shipping documents and maintain a detailed log of cargo activities
- Received consistently positive feedback from clients for professionalism, on-time deliveries, and careful handling of cargo
- Acknowledged by the logistics team for consistently meeting or exceeding delivery deadlines and maintaining high levels of reliability.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
Patient Service Representative
Atlantis Urgent Care
09.2020 - 06.2021
- Greet and assist patients in a courteous and professional manner, both in person and over the phone
- Verify patients' insurance coverage, explaining benefits and assisting with any pre-authorization requirements
- Recognized for maintaining a high level of accuracy in billing processes, resulting in a 98% error-free rate.
Customer Service Representative
Adecco
04.2020 - 11.2020
- Interact with customers in a friendly and professional manner, addressing inquiries, resolving issues, and providing information about products or services
- Utilize various communication channels, including phone, email, and live chat, to assist customers and address their needs
- Recognized for efforts in maintaining a high rate of customer retention through effective issue resolution and relationship-building
- Achieved notable success in cross-selling additional products or services to existing customers, contributing to increased revenue.
Patient Care Secretary
VITAS Healthcare
07.2019 - 03.2020
- Greet and assist patients, families, and visitors, providing a welcoming and supportive environment
- Update electronic health records (EHR) and other documentation systems in compliance with privacy regulations
- Facilitated cross-departmental communication, contributing to a 25% improvement in overall office coordination and patient care
- Introduced a patient feedback system leading to a 15% increase in overall patient satisfaction scores.
Patient Service Representative (PSR)
Brevard Health Alliance
04.2018 - 06.2019
- Provide information, answer inquiries, and address concerns regarding appointments, billing, and general healthcare services
- Coordinate with medical staff to accommodate urgent or specialized appointments
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Education
High School Diploma -
St. Mary's College
St. Catherine, Jamaica W.I.05.2010
Skills
- Electronic Health Records
- Patient Confidentiality Maintenance
- HIPAA Compliance Knowledge
- Proficient in Cerner, Epic, Healthsource and Citrix
- HIPAA knowledge
- Document Scanning
- Medical record auditing
- Healthcare Regulatory Compliance
Certification
CPR Certification
Timeline
Health Information Specialist
Datavant
12.2023 - Current
Phlebotomy Technician
Vitalant
01.2023 - 09.2023
Truck Driver
Stevens Transport
06.2021 - 08.2022
Patient Service Representative
Atlantis Urgent Care
09.2020 - 06.2021
Customer Service Representative
Adecco
04.2020 - 11.2020
Patient Care Secretary
VITAS Healthcare
07.2019 - 03.2020
Patient Service Representative (PSR)
Brevard Health Alliance
04.2018 - 06.2019
High School Diploma -
St. Mary's College
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