Kimra McCauley

Fresno,CA.

Summary

Experienced hotel manager looking to apply my knowledge of hotel management practices and quality customer service tactics to a management position in the hospitality industry. Excellent written and verbal communication skills. Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.

Overview

years of professional experience

Work History

Assistant General Manager/ Acting General Manager

Sonesta ES Suites

02.2021 - Current

The first seven months were spent performing duties as the acting General Manager of the Hotel, until a permanent General Manager was assigned.
Tasks include budgeting, forecasting, revenue management, overseeing Sales Opportunities, P&L review and responses, payroll, scheduling, ordering, employee relations, and all other operational duties contributing to the successful running's of the hotel in both the back and the front of the house, including the engineering department.
Streamlined operations by implementing efficient scheduling processes for staff and resource allocation.
Led training programs to enhance team performance and service standards across all departments.
Oversaw budget management, ensuring alignment with financial goals and optimizing cost control measures.
Fostered positive relationships with vendors, enhancing procurement processes and service delivery.
Analyzed guest feedback to drive improvements in service quality and operational efficiency.
Mentored junior staff, promoting professional growth and fostering a culture of teamwork and collaboration.

Operations Manager

Residence Inn by Marriott Fresno

02.2017 - 02.2021

Tasks included P&L review, payroll processing, scheduling, ordering, employee relations, and all other operational duties contributing to the successful running's of the hotel in the back and the front of the house.
Oversaw a complete remodel of the entire hotel from start to finish.
Supervised operations staff and kept employees compliant with company policies and procedures, training included.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Event Specialist

The Residence Inn And The Courtyard By Marriott

02.2012 - 02.2017

Interfaced with clients to understand event objectives.
Accurately calculated and processed expenses during and after events.
Coordinated and managed logistics for events, ensuring seamless execution and high guest satisfaction.
Developed event concepts aligned with client objectives, enhancing overall experience and engagement.
Implemented process improvements, streamlining workflows to enhance operational efficiency during events.

Human Resources Assistant

The Home Depot

11.1999 - 02.2012

In charge of all employee training, accountability, hiring, scheduling, and forecasting for the store.
I was the number one scheduler and forecaster in the district, contributing to operational excellence and meeting sales goals
Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Assisted in maintaining employee records using HRIS systems for improved data accuracy.
Streamlined onboarding process by coordinating new hire orientations and training sessions.

Education

Associates Degree - Communication

Fresno City College

Fresno, CA

1995

Skills

Budget Controls
Operations management
Employee relations
Training and development background

Implementation of corrective actions
Procedural Optimization
Effective team management
Staff development

Timeline