Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
References
Timeline
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KIMRORN TOLBERT

KIMRORN TOLBERT

Port Saint Lucie

Summary

Dynamic Program Director with a proven track record at The Salvation Army, excelling in program management and client advocacy. Adept at developing strategic program goals and fostering community relationships. Strong leadership and analytical skills drive successful team performance and compliance, ensuring high-quality service delivery in transitional shelter operations.

Overview

13
13
years of professional experience

Work History

Program Director

The Salvation Army
01.2015 - Current
  • Supervise, coordinate, and monitor day-to day operations for The Compassion House Women and children transitional shelter.
  • Supervise and participate in casework and ensuring compliance with program policies and procedure; prepare statistical reports and administer the program budget.
  • Serves as a liaison to other agencies to obtain, coordinate assistance on client’s behalf and maintain professional working relationships with the community and agencies.
  • Develop a comprehensive program plan/goal and evaluate client’s progress.
  • Responsible for planning, assigning and supervising employees’ work.
  • Monitor employees work to ensure completion in a timely manner, accuracy and compliance with program policies and procedures.
  • Conduct performance evaluations and provide hiring/firing recommendations.
  • Responsible for imputing client’s information into HMIS system/ Service Point and Share point format.

Admission Coordinator/Case Management Specialist

Lumiere Healing Center
01.2013 - 01.2015
  • Answer the initial inquiry, conduct pre-assessment for patients to make sure they are medically appropriate.
  • Operate Mitel Multiline phone system, operate dual program using Kipu and Microsoft Outlook.
  • Verify client’s insurance benefits, consult, and work closely with medical team.
  • Maintain patient charts to maintain and protect client HIPPA rights.
  • Coordinate effective communication with the team.
  • Comply with policies and procedures and program.
  • Disciplined with strong morals and work ethics.

Education

Master of Science - Organizational Leadership, Data Analytics

American College of Education
Indianapolis, IN
03-2025

Bachelor of Arts - Psychology

St. Leo University
Tampa, FL
10-2013

Skills

  • Strong Interpersonal & Communication skills
  • Program management
  • Excellent Organizational Skills
  • Strong leadership skills
  • Proficient in Microsoft Word
  • Proficient in Microsoft Excel
  • Proficient in Microsoft PowerPoint
  • Plan
  • Coordinate
  • Facilitate life management
  • Behavior modification
  • Proficient in Electronic Medical Records
  • HMIS system
  • Service Point
  • SharePoint
  • Self-Starter
  • Detail Oriented
  • Strong Analytic and problem-solving skills
  • Time Management skills
  • Team-player
  • Data analysis
  • Effective communication
  • Client advocacy
  • Team leadership
  • Case management
  • Policy implementation
  • Staff management
  • Program leadership
  • Recruitment and hiring
  • Relationship building
  • Compliance management
  • Customer service experience
  • Operations oversight
  • Training and development
  • Documentation and reporting
  • Curriculum development
  • Program strategy development
  • Staff development
  • Strategic leadership

Websites

Accomplishments

  • Graduated Magna Cum Laude

References

References available upon request.

Timeline

Program Director

The Salvation Army
01.2015 - Current

Admission Coordinator/Case Management Specialist

Lumiere Healing Center
01.2013 - 01.2015

Master of Science - Organizational Leadership, Data Analytics

American College of Education

Bachelor of Arts - Psychology

St. Leo University

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