Kim S Connor Edwards
Bowie
Overview
20
20
years of professional experience
Work History
Shift Manager
Army Air Force Exchange Service
02.2020 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Conduct weekly health and safety training by using the company's Workload Planning and LP portal.
- Ensure my areas of responsibilities are stocked, signed, filled, and rotated utilizing FIFO (first in first out).
Sales Area Manager
Army Air Force Exchange Service
10.2005 - 01.2020
- Directed in-store operations to optimize merchandising, selling, stocking, promoting, and reordering of goods, achieving sales and profit targets.
- Organized promotional events and interacted with base by having store events to increase sales volume.
- Held ongoing training and classes with team members to ensure they were trained and equipped to promote, educate, and sale products and warranties to the customer.
- Scheduled assigned teams members work schedules to meet the daily demands of the facility while staying in line with the Exchange computed CNE for my designated departments.
Temporary Operations Manager
Army Air Force Exchange Service
06.2014 - 03.2015
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Ensured the facility's annual inventory was successfully set-up from sales floor to the stockroom and all equipment was prepped and readily available for the inventory team.
Timeline
Shift Manager
Army Air Force Exchange Service
02.2020 - Current
Temporary Operations Manager
Army Air Force Exchange Service
06.2014 - 03.2015
Sales Area Manager
Army Air Force Exchange Service
10.2005 - 01.2020
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