Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Work Preference
Affiliations
Software
Interests
Timeline
Kimshai S. Hooks

Kimshai S. Hooks

Account Manager
Portland,OR
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Summary

Motivated business professional bringing 25 plus years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.

Experienced Business Development bringing 35 plus years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Proven track record of enhancing customer satisfaction and optimizing schedules as a Transportation Driver at UBER, showcasing exceptional route planning and punctuality. Leveraged defensive driving to ensure passenger safety, contributing to a consistent positive feedback loop. Demonstrates a strong ability to adapt and thrive in dynamic environments, achieving significant results in customer service and efficiency.

Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.

Overview

25
25
years of professional experience
1
1
Certification
1
1
Language

Work History

Transportation Driver

UBER
12.2016 - Current
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
  • Enhanced customer satisfaction by providing timely and professional transportation services.
  • Communicated effectively with customers regarding shipment statuses, delays, or any other pertinent information.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Provided safe transportation for passengers, adhering to traffic laws and regulations.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
  • Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
  • Built rapport with passengers through friendly conversation and attentive listening.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Collaborated with fellow Uber Partners in sharing tips and best practices for efficient operations within the rideshare community.
  • Adhered to traffic laws while navigating various weather conditions, maintaining a clean driving record throughout tenure.
  • Maintained excellent safety record with strict adherence to company policies and regulations.

Certified Home Health Aide

(IHSS) & In Home Supportive Services
10.1999 - 05.2024
  • Demonstrated commitment to continuous improvement by participating in professional development opportunities related to home healthcare management.
  • Promoted patient mobility by assisting with exercises and ambulation, reducing risk of injury or complications from prolonged immobility.
  • Administered prescribed medications to patients as directed, ensuring proper dosage and adherence to treatment plans.
  • Assisted healthcare providers during visits enabling smoother examinations leading improved diagnosis accuracy.
  • Transported patients to medical appointments as needed, ensuring timely access to necessary healthcare services.
  • Enhanced patient care by coordinating home health aide services and addressing individual needs.
  • Upheld high standards of cleanliness and infection control within client homes, conducting periodic inspections and providing guidance on best practices to recipients.
  • Optimized resource allocation by closely tracking inventory levels of medical supplies and equipment needed for client care.
  • Enhanced patient comfort by providing attentive and compassionate care.
  • Provided high-quality personal care services, including bathing, grooming, dressing, and toileting assistance.
  • Monitored vital signs regularly to identify potential health issues in a timely manner.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Coordinated with external service providers such as home health agencies or durable medical equipment suppliers, ensuring seamless delivery of additional patient support resources.
  • Demonstrated professionalism and adherence to ethical guidelines while working closely with terminally ill patients, advocating for their best interests at all times.
  • Collaborated with healthcare professionals to develop personalized care plans, optimizing patient outcomes and satisfaction.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered prescribed medications under direction of physician.
  • Maintained records of patient care, condition, progress or problems to report and discussed observations with supervisor or case manager.

Realtor

EXP Realty Of California
01.2009 - 04.2024
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout entire transaction process.
  • Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
  • Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
  • Advised clients on property acquisition strategies based on thorough market analysis, achieving successful investment outcomes.
  • Contributed to team success by sharing knowledge of local markets, trends, zoning regulations, financing options, and more.
  • Increased property sales by developing and implementing innovative marketing strategies for residential and commercial properties.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Negotiated purchase contracts and lease agreements to establish maximum value for clients.
  • Conducted competitive market analysis to determine optimal pricing for properties.
  • Collaborated with mortgage brokers, attorneys, and other stakeholders to expedite processes while maintaining clear communication channels throughout each transaction.
  • Stayed current on industry trends and market fluctuations by attending professional development courses, conferences, and networking events.
  • Coordinated with local municipalities to obtain necessary permits, facilitating smooth project execution.
  • Performed accounting functions by tracking revenue and expenses for ongoing properties.
  • Coordinated bid and qualifications processes to select architects, professional consultants and contractors for projects.
  • Researched demographics of local homeowners to identify target consumers.
  • Collaborated with other real estate professionals such as attorneys and title agents to ensure seamless transactions for all parties involved.
  • Handled sensitive client information discreetly while maintaining strict confidentiality during negotiations and transactions.
  • Increased brand awareness by developing and implementing targeted marketing campaigns.
  • Boosted lead generation through creation of engaging content for social media platforms.
  • Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.

Business Owner

Cutter-Less, Corporation
04.2012 - 01.2017
  • , 'Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Oversaw budgets, payroll, and accounts payable and receivable.
  • Reduced operational costs by identifying areas for improvement and implementing cost-saving measures across various departments.
  • Prepared accurate financial statements at end of quarter to summarize financial health and business performance.
  • Conducted detailed analysis of company financial information and oversaw preparation of related reports.
  • Managed relationships with external auditors, ensuring a smooth and efficient annual audit process with minimal findings or issues identified.
  • Ensured compliance with all regulatory requirements by staying current on industry developments and implementing necessary controls within the organization.
  • Directed budget development, creation of budgetary controls and recordkeeping systems and investment management.
  • Mentored finance team members, fostering a culture of professional growth and skill development within the department.
  • Maintained a clean and organized work environment, ensuring compliance with health codes and regulations.
  • Improved overall facility hygiene by training staff on proper sanitation techniques and procedures.
  • Assisted in the development of new sanitation policies and guidelines to meet evolving industry standards.
  • Managed inventory of specific cleaning supplies and made orders in time to maintain flow of cleaning and sanitation practices.
  • Demonstrated adaptability when faced with unexpected challenges, working effectively under pressure to maintain high levels of cleanliness throughout the facility.
  • Kept log of sanitation progress to reorganize cleaning schedules and order supplies when needed.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Consulted with customers to assess needs and propose optimal solutions.

Education

Certification of Completion - Real Estate Salesperson

Premiere Real Estate School , Los Angeles, CA
04.2008
  • Professional Development: Certified Residential Specialist / CRS
  • Real Estate Broker Certifications
  • Extracurricular Activities: Mortgage Loan Processor
  • Relevant Coursework: Practice, Principal and Finance Certifications

Master of Arts - Communications

University of Southern California, Los Angeles, CA
05.2007
  • Honor Roll 2007
  • GPA 4.0
  • Ranked in Top 10% of class
  • summa cum laude graduate
  • Thesis: Corporate Structure
  • Dissertation: Business Entrepreneurship Development and Economic Impact

Bachelor of Science - Social Sciences

University of Southern California 1, Los Angeles, CA
05.1995
  • Completed AP course in Psychology
  • Relevant Coursework: Economic & Humanities
  • Professional Development: Theoreticians
  • Extracurricular Activities: Leadership

Skills

  • Document Manager
  • Business Leadership
  • Vendor Relationship
  • Punctual and Reliable
  • Business Development
  • Client Needs Assessment
  • Cross-platform syndication
  • Research and Due Diligence
  • Bank Statement Reconciliation
  • Meticulous Attention to Detail
  • Cross-Functional Collaboration
  • Federal Regulation Compliance
  • Handling Confidential Materials
  • Accounts Payable Management
  • Accounts Receivable Management
  • Payroll Preparation and Processing
  • Talent Allocations & Business Leadership
  • Exceptional Interpersonal Communication
  • Business Consultant & Negotiation Expert
  • Customer Service and Communication Skills
  • Performance Evaluations & Account Updates
  • Workforce Management & Policy Enforcement
  • Strong Communication and Interpersonal Skills
  • Account Authorizations & Customer Acquisition
  • Entrepreneurial Personality & Sales Presentation
  • Strategic Communication Management Professional
  • Customer Relationship Management Software (CRM)
  • Strategic Communication Management Professional (SCMP)

Accomplishments

  • Collaborated with team of 30 - 200 in the development of Project Management: Clear Path Consulting.
  • Supervised team of 36 staff members creatively.
  • Achieved 88% by introducing SCMP, CMP & CRM for developing and implement a communication strategy forward assist stakeholders to develop communication plans and tasks.
  • Documented and resolved design principle practice which led to Understanding how the elements of the communication plan facilitate the monitoring, adjustment and measuring of enterprise communication activities in presenting one organizational voice.

Certification

  • Licensed Professional Realtor - 16 years
  • Certified OSHA & , Clutter-Less, Corp -12 years
  • Certified Supply Chain Professional (CSCP) by APICS Training - logistics 25 years
  • Certified Strategic Communication Management Professional (SCMP) Training - 40 hours - 15 years experience
  • Expertise Adaptability & Negotiation - 35 years
  • Certified Communication Management Professional (CMP) Training - 20 hours - 10 years experience
  • CAP - Certified Administrative Professional
  • CM - Certified Manager Certification
  • Certified Real Estate Broker Training - 13 years

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Healthcare benefitsWork from home optionPersonal development programsWork-life balanceCareer advancementFlexible work hours401k matchCompany CulturePaid time offPaid sick leaveStock Options / Equity / Profit SharingTeam Building / Company Retreats

Affiliations

  • (NAR) National Association of Realtors
  • (CAR) California Association of Realtors2
  • (GLAR) Greater Los Angeles Realtors Association

Software

Envoy

Microsoft for business/AI

Adobe Acrobat

Paychecks

THE MLS

Salesforce

Value Coders

SyndicationPro

GlobeNewswire

Interests

Archery, Dart Tournaments, Classic Car Shows, Luxury Lifestyle

Nasa Artemis, Physical Science, Neuroscience & Research

Theatre Arts, Visual Arts, Performing Arts, Film Productions

Ceramic Pottery, Mural Painting,

Cultural Value & Research

Ice skating, roller skating, bike riding,

Timeline

Transportation Driver - UBER
12.2016 - Current
Business Owner - Cutter-Less, Corporation
04.2012 - 01.2017
Realtor - EXP Realty Of California
01.2009 - 04.2024
Certified Home Health Aide - (IHSS) & In Home Supportive Services
10.1999 - 05.2024
Premiere Real Estate School - Certification of Completion, Real Estate Salesperson
University of Southern California - Master of Arts, Communications
University of Southern California 1 - Bachelor of Science, Social Sciences

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Kimshai S. HooksAccount Manager