Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kimshonia Handspike

Conyers,GA

Summary

To secure employment within a reputable company, where I can utilize my education and experience to advance into a career SKILLS & ABILITIES General warehouse experience, with production and material handler, and packing orders with Customer services experience with PC skills such as email and data entry and solving problems strong interpersonal communication skills Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

ResultsCX
08.2022 - 05.2025
  • The medical records for Providers, going through charts, extracting data to ensuring data is accurate and making the chats as reviewed/ a monthly care management conversation through outbound phone calls to assigned patients to address their healthcare needs.
  • Communicate resources and services available to patients through the continuum of care.
  • Identify patient-specific problems, goals, and interventions designed to meet the patient's individual
  • Maintain chart compliance and proper documentation, including but not limited to medical history, medication, immunizations, allergies, surgical history, and family history.
  • Demonstrate awareness of a patient's circumstances that may necessitate revisions to care plans, goals, and preferences while being aware of barriers to care and services.
  • Provide appropriate health education.
  • Escalate patient concerns to the triage provides team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

Change Healthcare
06.2020 - 03.2023
  • The P21P22 medical records going through charts, extracting data to ensuring data is accurate and making the chats as reviewed/ accurate and or making any necessary corrections as need, medical records 100+charts per day. Knowledgeable about member's chats and company's offerings.
    Managed high volume of calls and documentation.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Representative

Everise
11.2020 - 04.2022
  • Performance a variety of support tasks to offer exceptional service to the customer, duties and responsibilities include listening to customers concern and answered calls about there benefits,
  • Healthcare and handling complaints and requests or return as well Claims Processing, Medical Billing as well Benefits experience / call center 200 calls or more with customers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Shipping and Receiving Clerk

Clique Here ,LLC
09.2020 - 06.2021
  • I was ultimately in charge of inventory at a business, warehouse or office
  • They keep track of shipment schedules for both incoming and outgoing shipments
  • They track inventory counts and check the item inventory for damages or discrepancies.
  • Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.

Education

Associate - Business Administration

DeKalb Technical Institute
Covington, GA
06-1999

DIPLOMA -

AVONDALE HIGH SCHOOL
Decatur, GA
06-1996

Skills

  • Data Entry (3 years)
  • Microsoft Excel
  • Sales Experience
  • Technical Support
  • Medical Office Experience
  • Troubleshooting
  • Customer Service
  • English
  • Medical Billing
  • RF Scanner
  • Medical Scheduling
  • Medical Records
  • CPT Coding
  • Windows
  • Salesforce
  • Retail sales
  • Telemarketing
  • Accounts receivable
  • Accounts payable
  • Typing
  • Inventory Control
  • Customer support
  • Fluent
  • Insurance Verification
  • Microsoft Outlook
  • Customer service
  • Active listening
  • Critical thinking

Additional Information

  • Willing to relocate: AnywhereAuthorized to work in the US for any employerWilling to relocate: Anywhere

Timeline

Customer Service Representative

ResultsCX
08.2022 - 05.2025

Customer Service Representative

Everise
11.2020 - 04.2022

Shipping and Receiving Clerk

Clique Here ,LLC
09.2020 - 06.2021

Customer Service Representative

Change Healthcare
06.2020 - 03.2023

Associate - Business Administration

DeKalb Technical Institute

DIPLOMA -

AVONDALE HIGH SCHOOL

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